Upgrading today, weird email re upload speed changing
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12-06-2017 1:45 PM
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Hi,
Firstly apologies, I am not at home and therefore am getting this info second hand from a non-techy.
Due to upgrade today to Unlimited Fibre Extra, the phone line has been down and has come back up. No testing done as yet but I have just had an email stating "The order we placed to change your upload speed has completed. Your upload speed is now 2Mbit/s".
I thought Fibre Extra was 76/19.5 ?
Could someone please confirm that my migration has completed and confirm what upload speed I should be seeing ?
Thanks
Matt (matytjessoptt)
Fixed! Go to the fix.
Re: Upgrading today, weird email re upload speed changing
12-06-2017 4:32 PM
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Unfortunately the order was placed incorrectly, sorry about that.
I've corrected this and you should get the faster speeds tomorrow.
Re: Upgrading today, weird email re upload speed changing
12-06-2017 4:43 PM
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So what speeds will I get today ? Is it just the upload speed that is incorrect or will my download speed be wrong today too ?
Re: Upgrading today, weird email re upload speed changing
12-06-2017 5:39 PM
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Based on the 2Mb/s up, you are probably on the 40/2 service.
Phil
Using a TP-Link Archer VR600 modem-router.
12-06-2017 6:27 PM
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Re: Upgrading today, weird email re upload speed changing
12-06-2017 7:51 PM
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Still a massive improvement on the 3.5mb/s I was getting !!
Re: Upgrading today, weird email re upload speed changing
13-06-2017 9:36 AM
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Re: Upgrading today, weird email re upload speed changing
13-06-2017 10:11 AM
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Thanks for the speedy resolution l
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