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Upgrading to Fibre: Will I be disconnected?

Bexhill35
Newbie
Posts: 5
Registered: 20-11-2015

Upgrading to Fibre: Will I be disconnected?

Hello Everyone,
I want to upgrade to fibre but I could not find anywhere if there will be a "black out" period just as when you switch Internet providers.
Currently I am working from home and cannot afford three days without Internet so can someone please confirm if I will lose Internet or phone connectivity at some point?
I am a Plusnet Customer Upgrading to Plusnet Fibre.
Thanks
2 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Upgrading to Fibre: Will I be disconnected?

About 30 minutes is usual - if all goes to plan
Note that as an existing customer there will be an engineer visit and he should make sure everything is working before he leaves (make sure that the phone still works)
Bexhill35
Newbie
Posts: 5
Registered: 20-11-2015

Re: Upgrading to Fibre: Will I be disconnected?

Thanks then!
Will start the process.
Cheerios