Upgrading to Fibre Extra

[#1]

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@c5 wrote:

I realised before I migrated that the 2mbps upload on Unlimited Fibre probably wouldn't cut it (I use online PC backup software, a lot of cloud storage services, and regularly upload to YouTube).

Why did you order Unlimited Fibre in the first place then?

[#2]

Because someone at Plusnet told me it was the appropriate thing to do, and would be the quickest route to what I wanted.

Why did I originally select it? Because it wasn't obvious to me there was a 2Mbps upload limit. Luckily something I noticed before I was connected.

[#3]

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@c5 wrote:

Before I migrated I called and spoke to a lady at Plusnet who said I could either cancel and reorder, or could just wait until it was installed and then upgrade.

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This implies you had already ordered before you called, otherwise there wouldn't be anything to cancel.

Anyway, I'm sure someone will manage to do battle with Plusnet's systems and find a way to put you on 80/20 Unlimited Fibre Extra.

[#4]

Sure, agreed - I'd edited my post before you replied to make that a bit clearer.

I ordered the wrong thing, but was in a position to cancel the order. I was told not to and that it could be sorted out once I'd joined, which is where we are.

[#5 · Accepted solution]

And, that's done. Thanks for your patience @c5 I've processed your product change to Unlimited Fibre Extra which should go live tomorrow. I've also opened a ticket on your account/sent you an email with more details.