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Upgrading from BB to Fibre, IS IT connected yet?

Plusnet Help Team
Plusnet Help Team
Posts: 7,096
Thanks: 731
Fixes: 272
Registered: ‎01-01-2012

Re: Upgrading from BB to Fibre, IS IT connected yet?

Thanks for getting back to us @maverickuk2019

I agree that the situation is far from ideal so to try and resolve this quicker I've taken personal ownership of this for you and I'll escalate this with our suppliers to ensure that the work gets carried out as soon as possible.

I've updated the ticket on your account with the details which you can view by going here.

Let us know how you get on after the visit.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
maverickuk2019
Grafter
Posts: 25
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Registered: ‎15-08-2019

Re: Upgrading from BB to Fibre, IS IT connected yet?

Thank you kindly Matthew. Not sure what that message in the link means, is it saying they will be here on 11/09 at 02:00!!! lol

Plusnet Help Team
Plusnet Help Team
Posts: 1,474
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Registered: ‎26-03-2018

Re: Upgrading from BB to Fibre, IS IT connected yet?

Hi @maverickuk2019 

 

I think Matt made a slight typo there (i'll tell him off later 🤣) 

 

You are booked in for an AM appointment which means they could turn up any time between 8AM & 1PM. 

 

Kind Regards, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
maverickuk2019
Grafter
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Registered: ‎15-08-2019

Re: Upgrading from BB to Fibre, IS IT connected yet?

That's great thanks.

maverickuk2019
Grafter
Posts: 25
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Registered: ‎15-08-2019

Re: Upgrading from BB to Fibre, IS IT connected yet?

 

Matthew,

 

I have just received this nonsense from plusnet. Not sure if its supposed to be a resolution, an early/late April fools joke, or just a get out clause? Could you please advise? Thnx

Dear User

 

When you signed up for Plusnet Broadband, we gave you an estimated line speed range. Now that your Unlimited Fibre broadband has been up and running for 14 days, we wanted to let you know your line speed as it stands today, as a comparison.

Estimated peak time speeds:
Download: 1Mb
Upload: 1Mb
These are the speeds your line is capable of at peak times.
Current line speed: 40Mb
This is a measure of the actual line speed you are now receiving based on the product you have taken.
Minimum Guaranteed Speed: 0.3Mb
This is the minimum speed you should expect to achieve on your line.


Line speed is dependent on:


• How near you live to the exchange

• The length and quality of the telephone line to your home (this can be affected by poor weather as well)


Other factors which can affect your speed:


• The time of day. In other words how busy our network and the Internet are (8-10pm being the busiest time, when speeds can reduce significantly)

• The length and quality of any phone wiring extensions in your home

• Whether you're sharing your connection with other people or devices in your home


Take a look at the tips in our broadband speed guide to get the most out of your connection.

Best wishes,

The Plusnet Team

Plusnet Help Team
Plusnet Help Team
Posts: 7,096
Thanks: 731
Fixes: 272
Registered: ‎01-01-2012

Re: Upgrading from BB to Fibre, IS IT connected yet?

Thanks for getting back to us @maverickuk2019

I'm afraid this is an automated e-mail that's sent out after you upgrade to fibre to advise you of the current speeds.

As it's based on the current estimates I wouldn't worry too much about it. Openreach's fibre team have got back to us with the below

"I have now asked our network re-arrangement team to investigate this further and look into issue an estimate to rectify this and move your customer's line into PCP 20."

So now it's just a waiting game to see what they come back with

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
maverickuk2019
Grafter
Posts: 25
Thanks: 1
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Registered: ‎15-08-2019

Re: Upgrading from BB to Fibre, IS IT connected yet?

Many thanks for the updates today Matthew. The saga continues. Might it be better to go back on ADSL for now just so that I can get that extra mb I had before?

Plusnet Help Team
Plusnet Help Team
Posts: 7,096
Thanks: 731
Fixes: 272
Registered: ‎01-01-2012

Re: Upgrading from BB to Fibre, IS IT connected yet?

Thanks for getting back to us @maverickuk2019

Whilst Openreach are investigating it's better to leave things as they are as having open orders can cause problems with moving the line between cabinets

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
maverickuk2019
Grafter
Posts: 25
Thanks: 1
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Registered: ‎15-08-2019

Re: Upgrading from BB to Fibre, IS IT connected yet?

LOL aint that the truth Smiley OK I stick with plan A.