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Upgraded to unlimited fibre extra

Jameskaty
Dabbler
Posts: 10
Registered: ‎05-04-2020

Upgraded to unlimited fibre extra

Recently upgraded to unlimited fibre extra but the estimated speeds just says "not available"
Will I get a new router sent to me and when will it get upto full speed? Speed test is showing no real increase so just wondered
6 REPLIES 6
Jameskaty
Dabbler
Posts: 10
Registered: ‎05-04-2020

Re: Upgraded to unlimited fibre extra

Still had no joy with customer services or anything and no real increase in speed yet
plusnettony
Plusnet Staff
Plusnet Staff
Posts: 2,188
Thanks: 48
Fixes: 18
Registered: ‎24-07-2014

Re: Upgraded to unlimited fibre extra

You'll automatically get the full speeds.

 

To see your estimates, please enter your phone number at https://www.dslchecker.bt.com/ ,

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
Jameskaty
Dabbler
Posts: 10
Registered: ‎05-04-2020

Re: Upgraded to unlimited fibre extra

When will the speed increase start? It's still currently the same as it was before
Do I need a new router or anything?
plusnettony
Plusnet Staff
Plusnet Staff
Posts: 2,188
Thanks: 48
Fixes: 18
Registered: ‎24-07-2014

Re: Upgraded to unlimited fibre extra

Apologies for the delay. You were provisioned on 40/10. I've changed this to 80/20. The order will complete tomorrow morning.

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
Jameskaty
Dabbler
Posts: 10
Registered: ‎05-04-2020

Re: Upgraded to unlimited fibre extra

Thankyou I'll check the speed in the morning then Smiley
Jameskaty
Dabbler
Posts: 10
Registered: ‎05-04-2020

Re: Upgraded to unlimited fibre extra

Will I get an email or anything saying its sorted? Checked this morning and still around 35mbp
Think it said minimum would be 48mbp?