“Upgraded” to fibre unlimited

[#1]

Hi,
Just “upgraded” to PN fibre unlimited from regular Adsl. Speed has remained the same. Read there is a 10 day training period. Checking the Cabinet info says Fttc is available. I thought fttc did not require a “training period”. Thoughts welcome

[#2]

Show us the details from Help Desk page from your router and you should get some helpful advice.

What speeds are you getting, how are you testing, do you have a filtered master socket?

[#3]

Hi,
Thanks for replying. I’ve attached the help desk report from the router & also the speed test results.
Current avg Speed is 11.5Mbs

Connecting straight to master socket A’s apparently issues with cover. Told to replace cover

[#4]

@Ndd9876 your upgrade hasn't happend yet. The helpdesk still shows Modulation(line 24) as G.992.5 which is ADSL

It should show G.993.2 for VDSL (FTTC).

If you go to the BT speedchecker site https://www.btwholesale.com/includes/adsl/adsl.htm?s_cid=ws_furls_adslchecker and put in your phone number, does the text below the speed estimates include 'There is a open order on the line due to complete on ....' ? That is the date for the upgrade

[#5]

Ah,ha!
Just as you described...
“Open order on your line which is due to complete by 9 jan 2009”
Thanks for the explanation.

Would be helpful for the help desk people to be trained to provide this information or make the faster speed dater clear in one of the many autogen emails.

[#6]

Hi there.

Sorry for the delay in upgrading your line to fibre and for the lack of communication regarding this.

It looks like it has been delayed due to engineer availability. Let us know how it goes on the 09/01/2019.

[#7]

Here’s hoping I’m not going to be billed for the period of non existent fibre.

[#8]

As your account hasn't changed to fibre yet you shouldn't be.