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Upgraded to fibre unlimited, one week later speed is still below guaranteed minimum

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Newbie
Posts: 4
Thanks: 1
Registered: ‎07-01-2020

Upgraded to fibre unlimited, one week later speed is still below guaranteed minimum

Posting here in the hopes I get a response from Plusnet.  I upgraded to the fibre unlimited package but my connection is consistently slower than the guaranteed minimum.  I've rebooted router a few times but it never gets any faster.

I was told to expect approx 70Mbps,  but this is what I have:

 

Annotation 2020-05-29 105936.png

 

I raised a fault as suggested on another thread on here but never received any reply of any kind.  

Any help gratefully received!  

3 REPLIES 3
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Plusnet Help Team
Plusnet Help Team
Posts: 371
Thanks: 44
Fixes: 22
Registered: ‎30-03-2020

Re: Upgraded to fibre unlimited, one week later speed is still below guaranteed minimum

Hi @dobbo78 Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net

 Noor
 Plusnet Help Team
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Newbie
Posts: 4
Thanks: 1
Registered: ‎07-01-2020

Re: Upgraded to fibre unlimited, one week later speed is still below guaranteed minimum

Hello!  

THanks for the info - I totally understand the prioritisation - I did already raise a fault there,  are you saying my fault isn't there and I should raise another?  

I only posted here as I hadn't had any reponse at all,  even an automated one.

 

 

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Moderator
Moderator
Posts: 29,818
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Registered: ‎14-04-2007

Re: Upgraded to fibre unlimited, one week later speed is still below guaranteed minimum

Moderators Note
This topic has been moved from ADSL Broadband to Fibre Broadband.

 

 

Customer and Forum Moderator. Windows 10 Firefox 81.0 (64-bit)