Upgraded to fibre, still getting ADSL speeds

[#1]

My service was apparently switched over to fibre on the 5th of April, and my Hub One arrived today.

I plugged it in but my speed has remained the same.

Will my speed be upgraded in the future?

[#2]

Possibly you got the email about being upgraded a bit early? Did plusnet give you a set date when due to upgrade?

Hopefully staff will pick up this thread!

[#3]

That e-mails been sent out in error I'm afraid.

The order to move you over to fibre isn't due to complete until the 11th.

[#4]

I'd keep the hub one plugged in, saves the switching of routers! it operates fine on ADSL and when the fibre is completed you don't even need a reboot

[#5]

Ah, thank you. That's good to know.

[#6]

And you get the benefits of better wireless performance straight away