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Upgraded to fibre - no difference

oakeedokee
Newbie
Posts: 1
Registered: ‎22-11-2018

Upgraded to fibre - no difference

I've just upgraded from standard broadband to fibre. The change was supposed to have taken effect yesterday, but having done a line speed test this evening I see I am still running at 5Mbps download and less than 1Mbps upload. I don't generally like paying for something I don't get, so how long beyond the changeover date should I be waiting before I see any sort of improvement? I asumed it would happen on the date stated in the email. 

1 REPLY 1
Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Upgraded to fibre - no difference

Hello @oakeedokee

 

I am sorry to hear your broadband is still running at low speeds.

 

I have looked into your account and responded to your query via a ticket. You can view this by Clicking Here

 

Should you require any further assistance, please do get back in touch with us.

 

Best wishes.