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Upgraded to fibre in the 3rd. When will it be up and running

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Isaac143
Newbie
Posts: 1
Registered: a week ago

Upgraded to fibre in the 3rd. When will it be up and running

As above, upgraded on the 3rd. Today is the 10th and still don't have the router and no date on the transfer. And info on other people's experiences will be great!
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Plusnet Help Team
Plusnet Help Team
Posts: 634
Thanks: 83
Fixes: 44
Registered: ‎02-05-2017

Re: Upgraded to fibre in the 3rd. When will it be up and running

Fix

Hi @Isaac143, thanks for getting in touch.

 

Apologies for the issues you've had with the fibre activation. I've taken a look into this for you and it looks as though your completion date has been amended to 21/01/2020 due to engineer availability in your area. I'm sincerely sorry this was not communicated to yourself.

 

Regards

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team