cancel
Showing results for 
Search instead for 
Did you mean: 

Upgraded to fibre correct upload speed but slow download

Sarahhale123
Newbie
Posts: 1
Registered: 14-03-2017

Upgraded to fibre correct upload speed but slow download

I've currently upgraded from unlimited to fibre extra package whist we have got a increase in upload speed the download speed is still at 6.2mbs (far from the 70mb the estimated speed by technician) its plugged into the master switch & have tried troubleshooting via the help/ searching the forums, i stumbled upon many posts saying its a profile issue on plusnets side not activating the account from adsl to fibre. it hasn't been the 10 days quite yet but many people say there shouldn't be a wait due to it being a upgrade not a fresh install. Any help would be grateful 

1 REPLY
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Upgraded to fibre correct upload speed but slow download

I can see this should be sorted for you now. Please let us know if not.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff