Upgraded to fibre connection

[#1]

@Gandalf Not sure what your test is showing. How can it have speeds of 80/20 when out of sync? The OP is obviously still on an ADSL connection and as I suggested in an earlier post the upgrade to FTTC has not been done correctly.

[#2]

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@rileyelf wrote:

Thanks I have just completed the fault reporter.

Thanks Andy I'll pick it up shortly.

@RealAleMadrid wrote:

Not sure what your test is showing. How can it have speeds of 80/20 when out of sync?

 With fibre, line tests always show the sync speed no matter if the circuit is out of sync or not.

@RealAleMadrid wrote:

The OP is obviously still on an ADSL connection and as I suggested in an earlier post the upgrade to FTTC has not been done correctly.

 As per my previous response, it's likely to be a cross jumpering issue at the cab or exchange which would explain why the circuit is testing as fibre, but the router is reporting ADSL.

[#3]

Gandalf wrote 

"With fibre, line tests always show the sync speed no matter if the circuit is out of sync or not."

In the words of a certain tennis player. "You cannot be serious"

If that is true it is a rather pointless test.

In fact there is a post on this forum where Matthew Wheeler was unable to do a GEA test because the connection was not active.https://community.plus.net/t5/Fibre-Broadband/GEA-Test/m-p/1457369#M62261

Perhaps your test just shows the maximum possible sync speeds, i.e. the product type (80/20) as it certainly isn't showing the actual sync speed.

[#4]

It's seems so obvious that there is an installation issue which makes it difficult to understand why PN are not raising a fault directly with BT rather than pass it back to the customer?

[#5]

Didn't really want to say that myself but......       I mean, it's not like I'm trying to login with Trumpet Winsock or anything complicated 

Thanks,

[#6]

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@RealAleMadrid wrote:

Gandalf wrote 

"With fibre, line tests always show the sync speed no matter if the circuit is out of sync or not."

In the words of a certain tennis player. "You cannot be serious"

In hindsight, I shouldn't have said always. Depending on the no sync outcome of the test, we may see a sync speed.

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@RealAleMadrid wrote:
In fact there is a post on this forum where Matthew Wheeler was unable to do a GEA test because the connection was not active.https://community.plus.net/t5/Fibre-Broadband/GEA-Test/m-p/1457369#M62261

That's different. In that case, there is open activity on our suppliers systems because a fault report is raised.

We get Not Able To Execute when trying to run a GEA service test.

@MauriceC wrote:

It's seems so obvious that there is an installation issue which makes it difficult to understand why PN are not raising a fault directly with BT rather than pass it back to the customer?

 As I've probably mentioned previously in other topics of similar nature, when a line test does not identify the location of the fault, the only option we have is to arrange an engineer visit. I apologise for the inconvenience caused.

@rileyelf - Thanks for updating the ticket. I'll get the engineer booked in and will confirm there shortly.

[#7]

Thanks for confirming the Eng.....      

Beginning to wish I had ignored my kid's winging and stayed in the slow lane of the information superhighway!    They they have been bickering constantly since the internet went off on Tuesday!   

Andy.

[#8]

No problems Andy

Fingers crossed for a quick fix!

[#9]

All up and running now!    The eng said my line was mis-labeled in the cabinet.

Thanks for your help,

[#10]

No problems, happy to hear it was fixed quickly.