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Upgraded to fiber/no change

Damion
Newbie
Posts: 2
Registered: ‎16-04-2018

Upgraded to fiber/no change

Order has been completed but I'm still getting the same speeds as before.

Any ideas?

Thanks.

It was upgraded to Unlimited fiber extra

3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,548
Thanks: 10,227
Fixes: 1,596
Registered: ‎21-04-2017

Re: Upgraded to fiber/no change

Hi there.

Sorry to see you're not seeing increased speeds.

From what I can see the upgrade order didn't make its way to our supplier systems.

I've manually placed the order now which should complete tomorrow.

Can you let us know how your speeds look tomorrow evening?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Damion
Newbie
Posts: 2
Registered: ‎16-04-2018

Re: Upgraded to fiber/no change

Will do.

Any sort of ETA?

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,548
Thanks: 10,227
Fixes: 1,596
Registered: ‎21-04-2017

Re: Upgraded to fiber/no change

Officially it can take anytime up to midnight tomorrow, but hopefully (And usually) sooner.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet