Upgraded to fiber extra
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Upgraded to fiber extra
26-10-2017 10:51 PM
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Hi,
My adsl connection was upgraded to fiber extra a couple of days ago but I've been experiencing poor download speeds compared to my upload speed.
I've tried using a wired connection with a couple of different routers (Netgear D7000 and also the one supplied by Plusnet), and I also tried connecting to the test socket.
Stats from my D7000 router:
VDSL Link Downstream Upstream
Link Rate 48149 Kbps 16782 Kbps
Line Attenuation D0( 11.6) D1( 32.4) D2( 44.3) dB U0( 5.5) U1( 31.5) U2( 33.9) U3(N/A) U4(N/A) dB
Noise Margin D0( 6.2) D1( 6.2) D2( 6.2) dB U0( 6.2) U1( 6.0) U2( 6.0) U3(N/A) U4(N/A) dB
VDSL2 Profile Profile 17a
The actual download speeds are much lower as the following bt performance test results show:
Download Speed (Mbps): 8.15
Upload Speed (Mbps): 14.27
Ping Latency (ms): 14.88
I can't get the further diagnositics results because the page always reports an error has occured.
Anyway according to my connection settings:
Your Minimum Guaranteed Access Line Speed:54.9Mb
And from the data_transfer_speed page:
Estimated line speed:
80Mb (This may vary between 61.4Mb and 80Mb) - Checked on 2017-10-07 13:28:27
Current line speed:
8.6 Mb
Hopefully someone will be able to shed some light on why the download speed is much slower than the upload.
Thanks in advance!
Re: Upgraded to fiber extra
26-10-2017 11:04 PM - edited 27-10-2017 1:18 PM
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Looks like Plusnet need to give your profile a nudge in the right direction. maybe @Gandalf maybe able to help
If you Like it, give it a
Re: Upgraded to fiber extra
27-10-2017 1:32 PM
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Looks like Plusnet need to give your profile a nudge in the right direction. maybe @Gandalf maybe able to help
Gandalf at your service.
Welcome to the community forums @pbcodie79
Can you reboot your router and let us know how your speed looks?
Re: Upgraded to fiber extra
27-10-2017 2:26 PM
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Thanks, I'll give it a try when I get home from work tonight.
Re: Upgraded to fiber extra
27-10-2017 3:08 PM
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Re: Upgraded to fiber extra
27-10-2017 11:20 PM
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It's working much better now. I'm getting about 45Mbps down and 15Mps up.
Thanks for your help.
Re: Upgraded to fiber extra
27-10-2017 11:21 PM
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