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Upgraded to fiber extra

pbcodie79
Newbie
Posts: 3
Thanks: 2
Registered: ‎26-10-2017

Upgraded to fiber extra

Hi,

My adsl connection was upgraded to fiber extra a couple of days ago but I've been experiencing poor download speeds compared to my upload speed.

 

I've tried using a wired connection with a couple of different routers (Netgear D7000 and also the one supplied by Plusnet), and I also tried connecting to the test socket.

Stats from my D7000 router:

VDSL Link Downstream Upstream
Link Rate 48149 Kbps 16782 Kbps
Line Attenuation D0( 11.6) D1( 32.4) D2( 44.3) dB U0( 5.5) U1( 31.5) U2( 33.9) U3(N/A) U4(N/A) dB
Noise Margin D0( 6.2) D1( 6.2) D2( 6.2) dB U0( 6.2) U1( 6.0) U2( 6.0) U3(N/A) U4(N/A) dB
VDSL2 Profile Profile 17a

The actual download speeds are much lower as the following bt performance test results show:

Download Speed (Mbps): 8.15
Upload Speed (Mbps): 14.27
Ping Latency (ms): 14.88

I can't get the further diagnositics results because the page always reports an error has occured.

Anyway according to my connection settings:

Your Minimum Guaranteed Access Line Speed:54.9Mb 

And from the data_transfer_speed page:

Estimated line speed:
80Mb (This may vary between 61.4Mb and 80Mb) - Checked on 2017-10-07 13:28:27
Current line speed:
8.6 Mb

 

 

Hopefully someone will be able to shed some light on why the download speed is much slower than the upload.

 

Thanks in advance!

6 REPLIES
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etdsaunders
Pro
Posts: 240
Thanks: 32
Fixes: 7
Registered: ‎21-02-2016

Re: Upgraded to fiber extra

Looks like Plusnet need to give your profile a nudge in the right direction. maybe @Gandalf maybe able to help Thumbs Up

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Plusnet Help Team
Plusnet Help Team
Posts: 10,003
Thanks: 3,176
Fixes: 505
Registered: ‎21-04-2017

Re: Upgraded to fiber extra

Looks like Plusnet need to give your profile a nudge in the right direction. maybe @Gandalf maybe able to help Thumbs Up

Gandalf at your service.

 

Welcome to the community forums @pbcodie79

Can you reboot your router and let us know how your speed looks? Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
pbcodie79
Newbie
Posts: 3
Thanks: 2
Registered: ‎26-10-2017

Re: Upgraded to fiber extra

Thanks, I'll give it a try when I get home from work tonight.

Plusnet Help Team
Plusnet Help Team
Posts: 10,003
Thanks: 3,176
Fixes: 505
Registered: ‎21-04-2017

Re: Upgraded to fiber extra

Keep us posted!

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
pbcodie79
Newbie
Posts: 3
Thanks: 2
Registered: ‎26-10-2017

Re: Upgraded to fiber extra

It's working much better now. I'm getting about 45Mbps down and 15Mps up. 

 

Thanks for your help.

Plusnet Help Team
Plusnet Help Team
Posts: 10,003
Thanks: 3,176
Fixes: 505
Registered: ‎21-04-2017

Re: Upgraded to fiber extra

Great success!
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team