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Upgraded to Unlimted Fibre Extra - no change

Ktulukane
Dabbler
Posts: 13
Thanks: 1
Registered: ‎18-01-2021

Upgraded to Unlimted Fibre Extra - no change

Hello

I'm hoping someone can see this and help me get it sorted.

I upgraded on the 8th Jan  to the unlimited Fibre Extra plan and there has been no change in my download speed. Curiously my up load speed has doubled.

Anyone be able to give me some advice please:)

 

31 REPLIES 31
Strat
Moderator
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Re: Upgraded to Unlimted Fibre Extra - no change

Moderators Note
This topic has been moved from ADSL Broadband to Fibre Broadband.

Customer and Forum Moderator. Windows 10 Firefox 86.0 (64-bit)

newbec
Dabbler
Posts: 16
Registered: ‎27-04-2008

Re: Upgraded to Unlimted Fibre Extra - no change

Same thing has happened to me. 

My minimum Guaranteed Speed shows as 62.3Mbps yet my Current Line Speed (Download) is set at 40Mbps for some reason therefore im not getting any increase in download speed from what I was getting before. 

BT Wholesale test says:

For your connection, the maximum achievable download speed is 70.79 Mbps

IP Profile for your line is 70.79 Mbps

So its Plusnet who are limiting the speed and need to do something their end to remove the restriction.

Gandalf
Plusnet Help Team
Plusnet Help Team
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Registered: ‎21-04-2017

Re: Upgraded to Unlimted Fibre Extra - no change

Together with our network partners at Openreach we will try to provide you with the best speeds possible. If you feel this is not the case, please raise your speed fault online at faults.plus.net

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
durrana10
Hooked
Posts: 6
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Registered: ‎19-01-2021

Re: Upgraded to Unlimted Fibre Extra - no change

Reboot router to see if that then re syncs at the correct speed.

Ktulukane
Dabbler
Posts: 13
Thanks: 1
Registered: ‎18-01-2021

Re: Upgraded to Unlimted Fibre Extra - no change

Hi there

Thanks for the reply, I did reboot the router and there was no change.

Any other thoughts?

Ktulukane
Dabbler
Posts: 13
Thanks: 1
Registered: ‎18-01-2021

Re: Upgraded to Unlimted Fibre Extra - no change

Hi there, thanks for your response.

I just did the BT Wholesale test and it says I am reaching 36.81Mbps and acceptable is between 27.1 - 38.72.

My IP Profile is 38.72

 

Does this mean that I am incapable of reaching the speeds that unlimited Fibre Extra says I can?

In which case there is no point me paying the extra.

 

Any help greatly received

Ktulukane
Dabbler
Posts: 13
Thanks: 1
Registered: ‎18-01-2021

Re: Upgraded to Unlimted Fibre Extra - no change

Anybody? 

If these are the speeds I am keeping then fine, but I would just to know so I can stop wasting my time trying to figure it out.

I am hoping your collective wisdom comes through for me Smiley

Thrall
Pro
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Registered: ‎28-09-2020

Re: Upgraded to Unlimted Fibre Extra - no change

Difficult to say based on the information you’ve given. What are the estimates of your line at http://broadbandchecker.btwholesale.com

Also have you raised a fault?

Ktulukane
Dabbler
Posts: 13
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Registered: ‎18-01-2021

Re: Upgraded to Unlimted Fibre Extra - no change

Hi there

I did the test as you suggested and these are the results I got.

 

Does this help you guys help me?

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Handback
Threshold(Mbps)
WBC FTTC Availability Date WBC SOGEA Availability Date Left in Jumper
High Low High Low        
VDSL Range A (Clean)  80 73.2 20 19 66.9 Available Available --
VDSL Range B (Impacted)  80 68.8 20 19 60 Available Available --
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install Process
FTTP on Demand 1000 220 -- Available --
ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date WBC SOADSL Availability Date Left in Jumper
WBC ADSL 2+ Up to 19.5 -- 18 to 21.5 Available Available Yes
WBC ADSL2+ Annex M Up to 19.5 Up to 1.5 18 to 21.5 Available Available Yes
ADSL Max Up to 8 -- 7 to 8 Available Available --
WBC Fixed Rate 2 -- -- Available Available Yes
Fixed Rate 2 -- -- Available -- --

 

Any help greatly appreciated

 

Also, yes I did do the fault thing with plusnet. I am waiting back for that.

 
 
 
 
 
 
 
Thrall
Pro
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Registered: ‎28-09-2020

Re: Upgraded to Unlimted Fibre Extra - no change

Your line can achieve between 73mbps and 80mbps so there’s definitely an issue somewhere. 

Try plugging your router into the test socket https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242

Failing that you’d likely need an Openreach engineer to investigate further 

Mustrum
Community Veteran
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Registered: ‎13-08-2015

Re: Upgraded to Unlimted Fibre Extra - no change

Posting the table above using your phone number would reveal more information.

 

As well as the test socket, log into the router and go to the Advanced/Troubleshooting/Help Desk tab and post the results before and after the  test socket - make sure you hide sensitive info.

Ktulukane
Dabbler
Posts: 13
Thanks: 1
Registered: ‎18-01-2021

Re: Upgraded to Unlimted Fibre Extra - no change

Thanks for your info

I have never removed a faceplate before, is it a simple procedure ? I am not likely to ruin anything am I?

Ktulukane
Dabbler
Posts: 13
Thanks: 1
Registered: ‎18-01-2021

Re: Upgraded to Unlimted Fibre Extra - no change

OK.......

So i removed the faceplate of what I assumed was the master socket (as the landlord told me it was the only one in the house that work - after I moved in!). Anyway, I removed the faceplate and there was no test socket behind it.

Ktulukane
Dabbler
Posts: 13
Thanks: 1
Registered: ‎18-01-2021

Re: Upgraded to Unlimted Fibre Extra - no change

Found master socket

Removed face plate, plugged into test socket. No change.