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Upgraded to Fibre extra but upload still capped at 2M

cjags
Grafter
Posts: 395
Thanks: 3
Registered: 31-08-2007

Upgraded to Fibre extra but upload still capped at 2M

Have been on the 40/2 fibre product for 6 months and decided to go 'extra' to get the faster uploads.
Had the emails yesterday to say it had all gone through but I am not seeing any change in speeds.
Uploads are still capped at 2M  (and download still 38M).
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,782
Thanks: 362
Fixes: 136
Registered: 01-01-2012

Re: Upgraded to Fibre extra but upload still capped at 2M

It looks like the order wasn't sent through to BT Wholesale.
I've placed it for you now and it'll complete Tuesday morning.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
cjags
Grafter
Posts: 395
Thanks: 3
Registered: 31-08-2007

Re: Upgraded to Fibre extra but upload still capped at 2M

Many thanks.
The bill for the new service got sent to me.
Any chance of a rebate?
cjags
Grafter
Posts: 395
Thanks: 3
Registered: 31-08-2007

Re: Upgraded to Fibre extra but upload still capped at 2M

Now getting 46M down and 15M up  Smiley