Upgraded to Fibre but speed 2.5mps!!

[#1]

My fibre upgrade completed today and my line speed has dropped from 5.6mps on ADSL yesterday to 2.5mps FIBRE today!!

Group hug time!!
Tell me it's temporary!!
Tell me it'll get better!!
Tell me plusnet cares!!
Tell me there's a heaven!!

[#2]

Check first that your router is actually connecting by VDSL (i.e. fibre) as opposed to ADSL. If it's a Hub One router, go to the Troubleshooting / Event Log tab and in the pull-down for "Category" set it to WAN. You should see a line saying "WAN operating mode is VDSL". If it says ADSL instead of VDSL, you haven't actually got your fibre connection yet.

Next, look on the Hub One's Home page and check the Broadband User Name. It should say your own plusnet username. If it says setup@plusdsl.net then you need to enter your own username and plusnet password on the Settings page.

If all that seems correct, you need to inform PlusNet. Sometimes, they forget to open up the bandwidth setting on their server when someone upgrades. They can easily fix it if you tell them.

[#3]

Welcome to the community forums @longtran.

Sorry to hear your speeds are so slow following the complete of your fibre order. There was a mismatch between some settings on your account (Initial checks showed a speed profile of 40Mbps but looking in to this it may have still been around 6Mbps)

Could you try disconnecting and reconnecting your router and let me know if the speeds are still low.

Thanks.

[#4]

Hi Harry

Just disconnected and reconnected , no change, getting 2.12mps

Regards

[#5]

Hi bobsimmons.

Check out router as per your suggestions , everything as it should be

Spoke to plusnet tech and they going to test the line

Thanks for reply

[#6]

bobminers not bobsimmons

Apologies

[#7]

Your line is syncing through to the cabinet at a very low speed, so I've passed the fault through to our suppliers for more investigation.

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0001
Description	GEA service test completed and no fault found but unable to check for customer equipment connected to modem.
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	2.2 Mbps
Upstream Speed	1.2 Mbps

Featured Products	Downstream Line Rate(Mbps)		Upstream Line Rate(Mbps)		Downstream Range(Mbps)	WBC FTTC Availability Date	WBC SOGEA Availability Date	Left in Jumper
	High	Low	High	Low
VDSL Range A (Clean)	20	13.1	1.2	0.8	--	Available	--	--
VDSL Range B (Impacted)	13.6	4.6	1.2	0.6	--	Available	--	--