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Upgraded to Fibre Unlimited Extra but speed isn't any different

craig76
Newbie
Posts: 1
Registered: ‎10-05-2016

Upgraded to Fibre Unlimited Extra but speed isn't any different

Hi all,

 

I upgraded to fibre unlimited extra yesterday, but I'm still only getting the speed I've always had.....38mb. Estimated line speed is 80mb, has anyone any advice on how to fix this?

 

Thanks in advance.

2 REPLIES
etdsaunders
Pro
Posts: 240
Thanks: 32
Fixes: 7
Registered: ‎21-02-2016

Re: Upgraded to Fibre Unlimited Extra but speed isn't any different

Hello Craig,

 

Welcome to the forums, I see you've upgraded can you please login https://portal.plus.net/my.html?action=data_transfer_speed and tell us what it says for current line speed?

If it show's higher than 40mb, you may need to just disconnect in the router and reconnect for speeds to take effect

Thanks

Raspberry Pi enthusiast!
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MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Upgraded to Fibre Unlimited Extra but speed isn't any different

Hi Craig,

Looks like you were provisioned on the wrong product, but my colleague placed an order to correct this earlier. Are you ok to let me know if there's still issues tomorrow?

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet