Upgraded to Fibre Extra, but still on Standard Speed
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- Re: Upgraded to Fibre Extra, but still on Standard...
09-03-2018 9:31 PM
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I upgraded to Fibre Extra at the start of the week, and had the completion email. But my speed hasn't increased and my modem is synced at 39.99 / 9.99.
The Plus.net profile shows that it's been set to 80, and I should be getting 52 - 78, and the DSL estimator shows these speeds are achievable. But, when I run the bt wholesale speed checker, it's saying the max line speed is 38.
I have raised a ticket a couple of days ago, but have had no response, so no idea whether this is just a waiting game, or if there is an actual fault?
Fixed! Go to the fix.
Re: Upgraded to Fibre Extra, but still on Standard Speed
09-03-2018 9:45 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Upgraded to Fibre Extra, but still on Standard Speed
09-03-2018 9:48 PM
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Yeah a couple of times, restarted it for good measure too
Re: Upgraded to Fibre Extra, but still on Standard Speed
09-03-2018 9:56 PM
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Stats below:
Phone exchange:NORWICH NORTH
Estimated line speed:74Mb (This may vary between 52Mb and 74Mb) - Checked on 2018-03-06 11:55:45
Current line speed:80 Mb
Download speedachieved during the test was - 30.12 Mbps
For your connection, the acceptable range of speedsis 20 Mbps-38.71 Mbps .
Additional Information:
IP Profile for your line is - 38.71 Mbps
Downstream: | 39.99 Mbps |
Upstream: | 9.995 Mbps |
High | Low | High | Low | ||||||
---|---|---|---|---|---|---|---|---|---|
VDSL Range A (Clean) | 74.5 | 52.7 | 20 | 16.3 | 44.9 | Available | -- | -- | |
VDSL Range B (Impacted) | 65.2 | 40 | 20 | 11 | 35 | Available | -- |
-- |
Re: Upgraded to Fibre Extra, but still on Standard Speed
09-03-2018 10:10 PM
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Hi , IP Profile for your line is - 38.71 Mbps looks like one the staff needs to bump you profile a bit
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Re: Upgraded to Fibre Extra, but still on Standard Speed
10-03-2018 7:31 AM - edited 10-03-2018 7:32 AM
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Hi , IP Profile for your line is - 38.71 Mbps looks like one the staff needs to bump you profile a bit
I don't think so. The line is only synching at 39Mb, the upgrade hasn't happened yet, despite the email saying but has!
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
10-03-2018 1:40 PM
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Hi there. Sorry to hear your speeds haven't increased following your upgrade to Fibre Extra.
It doesn't look like we've placed the modify order to 80/20 with our suppliers.
I'm placing it now and I'll update your fault ticket shortly. Apologies for the inconvenience caused.
Re: Upgraded to Fibre Extra, but still on Standard Speed
10-03-2018 3:49 PM
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No real inconvenience caused other than wondering what was up.
Thanks for looking into it for me
Re: Upgraded to Fibre Extra, but still on Standard Speed
10-03-2018 3:51 PM
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