Upgraded to Fibre Extra but no speed increase
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- Re: Upgraded to Fibre Extra but no speed increase
Upgraded to Fibre Extra but no speed increase
23-03-2020 6:00 PM
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However, there has been no change to the speed.
Could someone look into this please, as my elderly parents will be self-isolating for the next 12 weeks, and they will be relying on the internet.
Re: Upgraded to Fibre Extra but no speed increase
23-03-2020 8:59 PM
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Hello @willives999,
Thanks for getting in touch and I am sorry for any inconvenience this has caused. I have checked you speed and it appears that you at are still on the 40Mpbs fibre services.
I will arrange for a modify order to upgrade the services and will update the account once the order is placed.
Once again I am sorry for any inconvenience caused.
Re: Upgraded to Fibre Extra but no speed increase
24-03-2020 10:59 AM
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Re: Upgraded to Fibre Extra but no speed increase
24-03-2020 1:46 PM
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Same problem here
Dave
Re: Upgraded to Fibre Extra but no speed increase
24-03-2020 6:01 PM
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@Higgi I've placed a order to change this for you which will complete tomorrow. Let us know how you get on
@CorbyDave. Similar to the above I've placed a order to correct this which will complete tomorrow. Let us know if you're still having issues.
Re: Upgraded to Fibre Extra but no speed increase
25-03-2020 5:13 AM
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Same issue here, too.
Upgraded to fibre extra on Friday. Email received in the early hours of Monday stating the changeover was complete.
No change to my broadband speed despite rebooting the Hub One.
Regards.
Re: Upgraded to Fibre Extra but no speed increase
25-03-2020 9:16 AM
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The connection speed is now getting slower.
Many thanks
Re: Upgraded to Fibre Extra but no speed increase
25-03-2020 4:30 PM
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Re: Upgraded to Fibre Extra but no speed increase
25-03-2020 7:05 PM
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Re: Upgraded to Fibre Extra but no speed increase
25-03-2020 7:10 PM
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Hi @Higgi, @CorbyDave and @jcer947
I am going to look into your connections over the next hour. If you could please avoid replying back to this thread and kindly create your own threads (If you haven't already done so) to avoid any confusion.
Thank you for your patience.
Re: Upgraded to Fibre Extra but no speed increase
25-03-2020 7:19 PM
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Order has supposedly been completed, but now getting slower.
Ran a BT wholesale test last week, and I'm supposed to be able to get up to 55Mbps........up until yesterday had 30-32Mbps as per the last few years, then overnight its slowed to a maximum line speed of 26Mbps.
Nothings changed here....all Plusnet's end.
Re: Upgraded to Fibre Extra but no speed increase
25-03-2020 7:42 PM
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Re: Upgraded to Fibre Extra but no speed increase
25-03-2020 7:56 PM
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Re: Upgraded to Fibre Extra but no speed increase
25-03-2020 8:43 PM
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Before I requested the upgrade to Fibre Extra, I was getting a regular 30-32Mbps on regular Fibre.
The moment it gets "upgraded", I'm now down to 18Mbps.
Log into my account, and I get this:
Minimum Guaranteed Speed: 31.8Mbps
Current Line Speed (Download): 21Mbps
So even on Plusnet's system its showing I've obviously not been upgraded.
I'd suggest Plusnet get in touch with whoever it is that physically makes the changes (Openreach? BT Wholesale?), and actually do their job.
When I first went on to Fibre a couple of years ago with Plusnet I had the same issue, engineer came out, checked everything, no issues.
It was then magically fixed later that day when he'd rang back to say their was no fault.
If this isn't sorted within the next couple of weeks, I'll be requesting a refund and taking this further.
So much for "best customer service".
Re: Upgraded to Fibre Extra but no speed increase
25-03-2020 9:53 PM
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The fact that you were only getting 32Mbps is suspicious. If you put your phone number in here what speed range does it report as attainable? https://my.btwholesale.com/includes/adsl/adsl.htm?s_cid=ws_furls_
There might be a problem with your connection.
Moderator and Customer
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