Upgraded to Fibre Extra but no speed change

[#1]

I upgraded to Fibre Extra, and had an email this morning to say it was active.

However, there has been no change to the speed.

Could someone look into this please, as my elderly parents will be self-isolating for the next 12 weeks, and they will be relying on the internet.

[#2]

Moderators Note

This topic has been locked as a duplicate of https://community.plus.net/t5/Fibre-Broadband/Upgraded-to-Fibre-Extra-but-no-speed-increase/m-p/1717...