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Upgraded to Fibre Extra and Plusnet router is not coping

Newbie
Posts: 1
Registered: 3 weeks ago

Upgraded to Fibre Extra and Plusnet router is not coping

Having had nearly perfect uninterrupted internet connectivity and WiFi strength for two years with Plusnet Fibre, I have been rather dismayed to have had a terrible experience since upgrading to the Plusnet Fibre Extra around a month ago. I am now receiving the expected speeds of around 78-79mbps into our home, but sadly the Plusnet Hub One router doesn't seem to be coping with the increased speeds! Since upgrading the only way I can achieve my full speed is by plugging into the router via ethernet. Even when sat right next to the router, my WiFi speeds are only hitting around 30-40mbps, and when using my devices elsewhere in the house (as has been the case for many years) I am lucky if I hit 20...sometimes it only manages 1-3mbps! I have had lengthy phone chats with Plusnet support, and tried all of the suggestions including splitting the bands, changing the channels - and none of them have helped. It is so frustrating to have been upsold to the most expensive package, which clearly Plusnet's router cannot handle. In the meantime, I have ordered a BT Home Hub 6 off eBay to see if that works (thanks to advice on this forum) but surely Plusnet should have a better solution for me?! Anyone else experience the same issues after upgrading to faster internet?