Upgraded to Fibre Extra - almost no increase in speed
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Upgraded to Fibre Extra - almost no increase i...
07-12-2018 2:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello,
I upgraded to Fibre Extra a few weeks ago but the speed has barely increased and isn't reaching the minimum guaranteed 44Mbps. BT Openreach tested my line in April and it was achieving 50/10M with a maxiumum rate of 58/14M (see attached).
Can someone please have a look?
Thanks.
Fixed! Go to the fix.
Re: Upgraded to Fibre Extra - almost no increase in speed
07-12-2018 4:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @milesr3,
I'm sorry to hear that the speeds aren't quite up to scratch. I've tested your line today and the download speeds that we're seeing are coming in at 46.2Mbps, which is slightly below the estimated speed range. Please can you try setting the router up within the test socket and letting us know once it's been successfully set up, so that we can look into retesting the line to see if this makes any difference? A guide on how to set your router up within the test socket can be found here.
Re: Upgraded to Fibre Extra - almost no increase in speed
07-12-2018 5:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for helping. The router is now connected to the test socket.
Re: Upgraded to Fibre Extra - almost no increase in speed
07-12-2018 7:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for confirming.
We've retested the line and it's not showing any improvement I'm afraid.
As your only just below the low estimate there may not be much more we can do.
If you raise a fault we can look at getting an engineer out but there could be nothing they can do
Re: Upgraded to Fibre Extra - almost no increase in speed
08-12-2018 8:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Where are you seeing download speeds of 46.2Mbps? Checking the DSL line status this morning, it is connected at 44.12Mbps (see attached).
All of the speed tests I have run are less than 44Mbps.
08-12-2018 10:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Don't worry - I put the faceplate back on the master socket and the connection is back up to 46Mbps. If this is the fastest it is now going to connect, then so be it. Thanks again for taking a look.
Re: Upgraded to Fibre Extra - almost no increase in speed
11-01-2019 3:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just thought I'd take the time to update this. Seems to have taken a few weeks but the DM200 modem I am using is now connected at 52/13Mbps line rate and I'm getting 49/10Mbps according to the BTW Performance Test and Speedtest.
Re: Upgraded to Fibre Extra - almost no increase in speed
11-01-2019 3:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Upgraded to Fibre Extra - almost no increase i...