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Upgraded to Fibre Extra - almost no increase in speed

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milesr3
Hooked
Posts: 6
Fixes: 1
Registered: ‎07-12-2018

Upgraded to Fibre Extra - almost no increase in speed

Hello,

 

I upgraded to Fibre Extra a few weeks ago but the speed has barely increased and isn't reaching the minimum guaranteed 44Mbps. BT Openreach tested my line in April and it was achieving 50/10M with a maxiumum rate of 58/14M (see attached).

 

Can someone please have a look?

 

Thanks.

7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 468
Thanks: 67
Fixes: 23
Registered: ‎26-03-2018

Re: Upgraded to Fibre Extra - almost no increase in speed

Hi @milesr3,

I'm sorry to hear that the speeds aren't quite up to scratch. I've tested your line today and the download speeds that we're seeing are coming in at 46.2Mbps, which is slightly below the estimated speed range. Please can you try setting the router up within the test socket and letting us know once it's been successfully set up, so that we can look into retesting the line to see if this makes any difference? A guide on how to set your router up within the test socket can be found here.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
milesr3
Hooked
Posts: 6
Fixes: 1
Registered: ‎07-12-2018

Re: Upgraded to Fibre Extra - almost no increase in speed

Thanks for helping. The router is now connected to the test socket.

Plusnet Help Team
Plusnet Help Team
Posts: 6,274
Thanks: 618
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Registered: ‎01-01-2012

Re: Upgraded to Fibre Extra - almost no increase in speed

Thanks for confirming.

We've retested the line and it's not showing any improvement I'm afraid.

As your only just below the low estimate there may not be much more we can do.

If you raise a fault we can look at getting an engineer out but there could be nothing they can do

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
milesr3
Hooked
Posts: 6
Fixes: 1
Registered: ‎07-12-2018

Re: Upgraded to Fibre Extra - almost no increase in speed

Where are you seeing download speeds of 46.2Mbps? Checking the DSL line status this morning, it is connected at 44.12Mbps (see attached).

All of the speed tests I have run are less than 44Mbps.

milesr3
Hooked
Posts: 6
Fixes: 1
Registered: ‎07-12-2018

Re: Upgraded to Fibre Extra - almost no increase in speed

Fix

Don't worry - I put the faceplate back on the master socket and the connection is back up to 46Mbps. If this is the fastest it is now going to connect, then so be it. Thanks again for taking a look.

milesr3
Hooked
Posts: 6
Fixes: 1
Registered: ‎07-12-2018

Re: Upgraded to Fibre Extra - almost no increase in speed

Just thought I'd take the time to update this. Seems to have taken a few weeks but the DM200 modem I am using is now connected at 52/13Mbps line rate and I'm getting 49/10Mbps according to the BTW Performance Test and Speedtest.

Plusnet Help Team
Plusnet Help Team
Posts: 10,744
Thanks: 3,339
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Registered: ‎21-04-2017

Re: Upgraded to Fibre Extra - almost no increase in speed

Thanks for the update.

Looks like you've got a bit more speed which is above your estimate of 49mbps.

Let us know if you notice your speeds drop.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team