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Upgraded to Fibre But No Improvement To Speed

nigeleck
Newbie
Posts: 2
Registered: 11-01-2017

Upgraded to Fibre But No Improvement To Speed

Was switched over to fibre today but there has been no improvement to my download speed, still running at 7mb.

Did every thing as per the guide, everything went smoothly with no problems. My upload speed has improved but my download speed is exactly the same as before. Not impressed.

Did as per the Fibre - Speed Faults thread - results as below.

Bt wholesale test -

 Download speed achieved during the test was - 7.15 Mbps
 For your connection, the acceptable range of speeds is 20 Mbps-38.71 Mbps .
 Additional Information:
 IP Profile for your line is - 38.71 Mbps

Current line speed - 7.5mbs

Anybody got any ideas?

 

6 REPLIES
shrubb2121
Grafter
Posts: 28
Thanks: 1
Fixes: 1
Registered: 11-01-2017

Re: Upgraded to Fibre But No Improvement To Speed

You need to contact plusnet by phone for them to adjust your account profile same happened to me when I moved from ADSL to FIBRE.

Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: 22-08-2015

Re: Upgraded to Fibre But No Improvement To Speed

Hello @nigeleck

 

Sorry to hear you're having speed issues. It looks like delta reports from suppliers came through a wee bit late. The speed profile changed on your account at 21:46:04 last night.

 

Are you getting faster speeds now?

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
Superuser
Superuser
Posts: 6,781
Thanks: 862
Fixes: 55
Registered: 30-07-2007

Re: Upgraded to Fibre But No Improvement To Speed

Are you getting faster speeds now?

@Anoush Surely, it won't improve until the OP does a disconnect/reconnect to pick up the new profile ? Unless of course the change in profile causes an automatic drop in the connection ( I'm sure it used to but doesn't seem to have done recently! )

Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: 22-08-2015

Re: Upgraded to Fibre But No Improvement To Speed

Yeah, I noticed a drop in the connection at the pretty much the same point the profile changed. Wink

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
nigeleck
Newbie
Posts: 2
Registered: 11-01-2017

Re: Upgraded to Fibre But No Improvement To Speed

Just checked the speed, was the same at 7mbs so restarted the hub.

Rechecked the speed and I'm now running at 36mbs.

Thanks.

Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: 22-08-2015

Re: Upgraded to Fibre But No Improvement To Speed

Awesome, happy to hear that.
From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff