Upgraded to Fibre But No Improvement To Speed
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- Re: Upgraded to Fibre But No Improvement To Speed
Upgraded to Fibre But No Improvement To Speed
11-01-2017 10:36 PM - edited 11-01-2017 10:45 PM
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Was switched over to fibre today but there has been no improvement to my download speed, still running at 7mb.
Did every thing as per the guide, everything went smoothly with no problems. My upload speed has improved but my download speed is exactly the same as before. Not impressed.
Did as per the Fibre - Speed Faults thread - results as below.
Bt wholesale test -
Download speed achieved during the test was - 7.15 Mbps
For your connection, the acceptable range of speeds is 20 Mbps-38.71 Mbps .
Additional Information:
IP Profile for your line is - 38.71 Mbps
Current line speed - 7.5mbs
Anybody got any ideas?
Re: Upgraded to Fibre But No Improvement To Speed
11-01-2017 10:38 PM
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You need to contact plusnet by phone for them to adjust your account profile same happened to me when I moved from ADSL to FIBRE.
Re: Upgraded to Fibre But No Improvement To Speed
12-01-2017 9:14 AM
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Hello @nigeleck
Sorry to hear you're having speed issues. It looks like delta reports from suppliers came through a wee bit late. The speed profile changed on your account at 21:46:04 last night.
Are you getting faster speeds now?
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Upgraded to Fibre But No Improvement To Speed
12-01-2017 9:26 AM
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Are you getting faster speeds now?
@Anoush Surely, it won't improve until the OP does a disconnect/reconnect to pick up the new profile ? Unless of course the change in profile causes an automatic drop in the connection ( I'm sure it used to but doesn't seem to have done recently! )
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Upgraded to Fibre But No Improvement To Speed
12-01-2017 9:37 AM
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Yeah, I noticed a drop in the connection at the pretty much the same point the profile changed.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Upgraded to Fibre But No Improvement To Speed
12-01-2017 6:04 PM
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Just checked the speed, was the same at 7mbs so restarted the hub.
Rechecked the speed and I'm now running at 36mbs.
Thanks.
Re: Upgraded to Fibre But No Improvement To Speed
12-01-2017 6:34 PM
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