cancel
Showing results for 
Search instead for 
Did you mean: 

Upgraded to 80/20 no change in upload speed

1066_1066
Grafter
Posts: 29
Thanks: 13
Fixes: 1
Registered: ‎20-06-2016

Upgraded to 80/20 no change in upload speed

It's been 2-3 weeks since my upgrade from 40/10 to 80/20 and while I have an increased download speed (albeit near the lower end) the upload speed has remained the same at 9 - 10 Mbps which is below my new estimate.

 

In lieu of carrying out full tests over the weekend (quiet line, BT speed test, test socket, LAN to router, router stats) I wonder if it's possible to do an initial check on my account to see if there's anything awry.

I've attached the results of the Broadband Availability Checker

Screenshot 2021-08-20 100516.png

7 REPLIES 7
1066_1066
Grafter
Posts: 29
Thanks: 13
Fixes: 1
Registered: ‎20-06-2016

Re: Upgraded to 80/20 no change in upload speed

Re the above, I have a static IP (purchased) if it's relevant.

RealAleMadrid
Seasoned Champion
Posts: 1,945
Thanks: 844
Fixes: 43
Registered: ‎07-07-2009

Re: Upgraded to 80/20 no change in upload speed

@1066_1066  A static IP will have no effect on your sync speeds which are rather low for the estimates, the upload at 9.63Mbps is below the minimum impacted range figure. How are you connecting the router is it direct to the incoming master socket? Is it a filtered faceplate? You could try the test socket to see if that improves the speeds. Really need to see the router stats to see if they give any clues to why the speeds are low.

1066_1066
Grafter
Posts: 29
Thanks: 13
Fixes: 1
Registered: ‎20-06-2016

Re: Upgraded to 80/20 no change in upload speed

Thank you@RealAleMadrid , router is currently connected via an extension so I'll connect to the test socket and do the necessary tests over the weekend and post back.

Mustrum
Community Veteran
Posts: 2,956
Thanks: 750
Fixes: 69
Registered: ‎13-08-2015

Re: Upgraded to 80/20 no change in upload speed

@1066_1066  you are never going to get the best speeds if using an extension socket. In the early days of FTTC openreach would come and fit a filtered master socket along with a modem. 

Your line may already be banded, so speed testing may not give your expected results, plus the DSL checker does not update every day. So if you take a copy of the Help Desk tab, in the advanced then troubleshooting tab, where the router is now, and then in the test socket you should see differences in sync and attainable speeds.

adam945
Plusnet Help Team
Plusnet Help Team
Posts: 2,243
Thanks: 564
Fixes: 106
Registered: ‎01-12-2020

Re: Upgraded to 80/20 no change in upload speed

Hi @1066_1066. Thanks a lot for reaching out and I'm sorry to hear about the issues you're having with your upload speed.

I've run some tests on the line this afternoon which have not picked up  on any issues with the broadband service - other than the speed, though a disconnection on the line has been detected with the phone (PSTN) service. I've now raised this with Openreach and we're hoping to have it sorted by 24/08/2021.

You can both view and comment on the open fault Ticket here should you need to.

 Adam
 Plusnet Help Team - Leeds
1066_1066
Grafter
Posts: 29
Thanks: 13
Fixes: 1
Registered: ‎20-06-2016

Re: Upgraded to 80/20 no change in upload speed

Thank you @adam945, for picking this up. Much appreciated.

adam945
Plusnet Help Team
Plusnet Help Team
Posts: 2,243
Thanks: 564
Fixes: 106
Registered: ‎01-12-2020

Re: Upgraded to 80/20 no change in upload speed

No problem @1066_1066

Give us a shout if you have not heard back from our Technical Support Team by 26/08/2021 and we'll check out what's going on for you. Smiley

 Adam
 Plusnet Help Team - Leeds