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Upgraded to 80/20 but speed now 40/10

FIXED
bellbakar
Newbie
Posts: 4
Thanks: 2
Registered: 01-08-2016

Upgraded to 80/20 but speed now 40/10

I was forced to upgrade to 80/20 from 40/20 and did this 48h ago, however today I find my upload speed reduced to 10 with no change in upload. This is a bit annoying. Have tacked ticket onto message from PN about 'upgrade' mentioning problem.

It's a bit of a pain. Do you think this will be fixed in time or is there something else I should do?

 

Thank you

 

Nick

8 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,650
Thanks: 642
Fixes: 162
Registered: 05-04-2007

Re: Upgraded to 80/20 but speed now 40/10

I can see one of my colleagues is dealing with this via PM at the moment.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Plusnet Help Team
Plusnet Help Team
Posts: 4,254
Thanks: 887
Fixes: 180
Registered: 25-03-2015

Re: Upgraded to 80/20 but speed now 40/10

Hi @bellbakar I've spoken to the guy who you discussed upgrading with on the 27th.

 

Looking at the account, it did appear they had put the request through for the package to change, however the account appeared to have become stuck on the lower package.

 

We've put this through again for you and you should see the change on your side within the next 24 hours. Apologies for any inconvenience.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
bellbakar
Newbie
Posts: 4
Thanks: 2
Registered: 01-08-2016

Re: Upgraded to 80/20 but speed now 40/10

OK, I will post back after 10am tomorrow.

Somehow I think this isn't going to go well, for a while.... This has the smell of a full-on Total Inability To Support Usual Performance (TITSUP). A shame as I haven't had a technical problem with plusnet before now (5 years) and have cheerfully recommended then to all and sundry. Alas, those days have now passed.
Plusnet Help Team
Plusnet Help Team
Posts: 4,254
Thanks: 887
Fixes: 180
Registered: 25-03-2015

Re: Upgraded to 80/20 but speed now 40/10

Fix

@bellbakar - I've just had a look at your account and you are now on Unlimited Fibre Extra. You should now be seeing the higher upto 80/20 speeds Thumbs Up

 

Thanks for your patience.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
markhawkin
Aspiring Pro
Posts: 228
Thanks: 28
Fixes: 5
Registered: 17-07-2016

Re: Upgraded to 80/20 but speed now 40/10

@bellbakar

I love the acronym, new to me but I shall be keeping that for future use....

 

I am the satisfied customer....
bellbakar
Newbie
Posts: 4
Thanks: 2
Registered: 01-08-2016

Re: Upgraded to 80/20 but speed now 40/10

Got 73/18 over wifi this morning so all good. Thanks.

Plusnet Help Team
Plusnet Help Team
Posts: 4,254
Thanks: 887
Fixes: 180
Registered: 25-03-2015

Re: Upgraded to 80/20 but speed now 40/10

 Glad to hear it. Thanks for confirming that.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
bellbakar
Newbie
Posts: 4
Thanks: 2
Registered: 01-08-2016

Re: Upgraded to 80/20 but speed now 40/10