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Upgraded from fibre to fibre extra but no change

frutom
Newbie
Posts: 1
Registered: ‎22-01-2021

Upgraded from fibre to fibre extra but no change

Afternoon everyone,
I upgraded from standard fibre (36 Mbps) to fibre extra (60mbps) on last sunday, but there is no change in my speed 5 days later .On my account info it still says line speed 36mbps but the product info shows the fibre extra with the increased speed. Restarted the router several times, plugged it out and in etc.
4 REPLIES 4
duke8955
Dabbler
Posts: 24
Registered: 4 weeks ago

Re: Upgraded from fibre to fibre extra but no change

Hay, did you get it sorted and how long did it take??? 

EddieB
Grafter
Posts: 27
Thanks: 8
Registered: ‎17-11-2016

Re: Upgraded from fibre to fibre extra but no change

Hi 

Same here changed about same time as you. Not noticed any difference. Only problem I'm having is Emails take ages to load

duke8955
Dabbler
Posts: 24
Registered: 4 weeks ago

Re: Upgraded from fibre to fibre extra but no change

Let me know when it’s done. Thank.
duke8955
Dabbler
Posts: 24
Registered: 4 weeks ago

Re: Upgraded from fibre to fibre extra but no change

My upload has now gone up slightly.

Downstream 41.28
Upstream 12.64

Is this normal?

Thanks