Upgraded but speeds 50% dropped
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- Re: Upgraded but speeds 50% dropped
Upgraded but speeds 50% dropped
16-12-2020 2:52 PM
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so i was asked if i wanted to upgrade.
thought may aswell.
i have pictures of my speed before and now a week later
i have dropped download speed by 50% but have a slight increase in upload.
even my online portal says im at 50% below what i should get
this is not what the package offered.
how would i get this resolved please?
Re: Upgraded but speeds 50% dropped
16-12-2020 4:50 PM
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Hi @marc2
There are a couple of self help steps you could take, to hopefully reveal what is going on:
Could you check the Routers modem statistics and post the connection speeds, line attenuation and noise margins figures?
If you are using a Plusnet Hub one router, I believe the stats can be found at: http://192.168.1.254, then click troubleshooting and then help desk.
Can you also check the Opencast estimates of their line plant to your house:
https://www.broadbandchecker.btwholesale.com/#/ADSL
Please remove your phone number before posting a picture of the estimates.
Regards
Richard
Re: Upgraded but speeds 50% dropped
16-12-2020 5:04 PM
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sorry why would i need to go and start checking things
all was working fine, upgraded my package then drops the speeds
what info do you require from router as there are no links as requested
Technicolor TG582n FTTC
was at 48 down, now at 21 after upgrade
thanks
Re: Upgraded but speeds 50% dropped
16-12-2020 6:31 PM
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Hi
As your are using the Technicolor TG582n FTTC, you will have a separate modem.
These modems are usually locked and inspecting the statics is not possible.
However, the observed speeds from the ADSL availability are: 74 Mbps down and 20 Mbps up.
What was the speed reported in the Plusnet portal?
Do you have a static IP?
If so the Plusnet Profile could be limited your speeds.
Regards
Richard
Re: Upgraded but speeds 50% dropped
16-12-2020 7:06 PM
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no i havent requested a static ip
Your broadband service
- Product: Unlimited Fibre Extra
- Estimated Download Range: 68 - 72Mbps
- Estimated Upload Range: 17 - 18Mbps
- Minimum Guaranteed Speed: 62.8Mbps
- Current Line Speed (Download): 21Mbps
it was around 48 before the upgrade that has dropped me to 21
?
Re: Upgraded but speeds 50% dropped
16-12-2020 7:25 PM
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May need a nudge from plusnets end, but have you tried dropping the connection for a few minutes and reconnecting might nudge the profile ?
Re: Upgraded but speeds 50% dropped
16-12-2020 7:26 PM
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thought plusnet here to help?
Re: Upgraded but speeds 50% dropped
16-12-2020 7:36 PM
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Plusnet staff are thin on the ground in the forums these days 🙁
Sad to say that if you are active on social media try contacting Plusnet that way.
If not brave the phone lines.
Not all the support staff know about the Plusnet profile as it is only relevant for those with a Static IP.
Re: Upgraded but speeds 50% dropped
16-12-2020 7:37 PM
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Unfortunately plusnet staff do not frequent these forums very often of late, reply's to questions can take a few days
Re: Upgraded but speeds 50% dropped
16-12-2020 7:57 PM
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they have ignored social media all day
switched router off for 20mins but no change
Re: Upgraded but speeds 50% dropped
18-12-2020 7:14 PM
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when will i get support?
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