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Upgraded Fibre to Fibre Extra: Speeds getting worse

daleh43
Grafter
Posts: 25
Thanks: 3
Registered: ‎27-08-2017

Re: Upgraded Fibre to Fibre Extra: Speeds getting worse

@goldenfibre, how do you get that test ? Do you think I'll get more even though the engineer said different ?

Plusnet Help Team
Plusnet Help Team
Posts: 10,688
Thanks: 3,334
Fixes: 538
Registered: ‎21-04-2017

Re: Upgraded Fibre to Fibre Extra: Speeds getting worse

Sorry to hear your speeds are still below where they should be following an engineer visit.

To further investigate this we'll need to arrange another visit as line tests aren't showing the cause for the fault. I've updated your ticket 186108458, if you can reply with your availability nudging us here when you've done so we'll be happy to book it in.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
daleh43
Grafter
Posts: 25
Thanks: 3
Registered: ‎27-08-2017

Re: Upgraded Fibre to Fibre Extra: Speeds getting worse

@Gandalf

replied to your update in my fault ticket on Friday, no response. Can any support staff confirm engineer time slot pls ?

Plusnet Help Team
Plusnet Help Team
Posts: 6,254
Thanks: 611
Fixes: 235
Registered: ‎01-01-2012

Re: Upgraded Fibre to Fibre Extra: Speeds getting worse

@daleh43 We've just updated the ticket for you with the details.

Apologies for any inconvenience caused

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team