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Upgraded Fibre - now getting less than dial up speeds

BrianZebra
Hooked
Posts: 6
Registered: ‎12-10-2016

Upgraded Fibre - now getting less than dial up speeds

Hello, I could do with some advice

 

My PlusNet connection has never been great, never delivering on the speed for fibre - but solid enough that I cannot be bothered to start the process with another provider (again). However, I recently upgraded to the Fibre Extra hoping to get a noticeable improvement, this is the result from the BT Speedtest

 

Download Speed (Mbps): 0.72 

Upload Speed (Mbps) : 3.85 

Ping Latency (ms): 125

 

I will get on the phone, however before I tear my remaining hair out(!) - can anyone advise on why the service has got progressively worse rather than better?

 

Thanks in advance

 

Wilf

3 REPLIES 3
Highlighted
Moderator
Moderator
Posts: 20,730
Thanks: 2,815
Fixes: 559
Registered: ‎11-01-2008

Re: Upgraded Fibre - now getting less than dial up speeds

Was that a wire or wireless speed test?
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BrianZebra
Hooked
Posts: 6
Registered: ‎12-10-2016

Re: Upgraded Fibre - now getting less than dial up speeds

It's wireless (I will get a CAT 5 from work later) but the same set up which had been in place for sometime... Rebooted etc. of course

Plusnet Help Team
Plusnet Help Team
Posts: 1,290
Thanks: 233
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Registered: ‎26-03-2018

Re: Upgraded Fibre - now getting less than dial up speeds

Hi @BrianZebra 

 

A GEA test shows your router is syncing at 57.4Mbps. 

 

Can you let us know the results of your wired tests when possible? 

 

If you are going to be using Wireless connections predominantly, then it might be beneficial for you to look at our Wireless diagnostic & router steps here

 

Kind Regards, 

MoR

 

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team