Upgrade to fibre

[#1]

I still have 12 months to go on my unlimited broadband plan. Is it possible to upgrade to fibre now or do I have to wait until my contract expires.

[#2]

Good afternoon @Porsmitj2,

A warm welcome to the forums,

You are able to upgrade at anytime to Fibre as long as it’s available. Our Customer Options team would be able to give you up to date offers and deals for this.

Their number is 0800 013 2632.

The Customer Options team is open:

8am - 8pm Monday to Friday

9am - 7pm Saturday

9am - 6pm Sunday

The current waiting time 10:00 minutes.

Kind regards –Maddy

[#3]

I took your advice and purchased the upgrade to fibre on 16th August and although I received the new router  quite promptly I haven’t been given an activation date. How long does it normally take to initiate the change over?

Thank you

Jonathan

[#4]

Hi @Porsmitj2

Thank you for getting in touch and I am sorry that you haven't received confirmation of your fibre activation.

I have had a look into you account and as the response is specific to your account I have attached it to a ticket through your account.

You can view the details by following the link below.

https://www.plus.net/wizard/?p=view_question&id=182104241

Apologies once more for the delay in getting the information to you, and if you have any further questions please let us know.

Regards,

- Warwick