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Upgrade to fibre after house move

njkinghorn
Newbie
Posts: 2
Registered: 07-12-2015

Upgrade to fibre after house move

Hi all,
I've just completed a house move with my standard broadband and all has now been active for around a week, after some initial issues with a crossed line that an engineer visit resolved. When I contacted Plusnet about the move, I expressed an interest in fibre and was told that my best option was to transfer my standard broadband and then upgrade to fibre after it had been stable for a couple of weeks. It was also mentioned that I would be able to get new customer offers when upgrading to fibre. My questions are:
1) Do I really need to wait two weeks as everything seems stable now?
2) How can I get the new customer offers as online I am only offered full price fibre packages?
Any help would be greatly appreciated.
Regards,
Nick
2 REPLIES
Community Veteran
Posts: 38,423
Thanks: 1,008
Fixes: 58
Registered: 15-06-2007

Re: Upgrade to fibre after house move

Phone Customer Options - see my sig - option 2 I am thinking of leaving
I have no idea where the 2 weeks came from as it is totally irrelevant
njkinghorn
Newbie
Posts: 2
Registered: 07-12-2015

Re: Upgrade to fibre after house move

That worked perfectly, thank you Oldjim.