Upgrade to Unlimited Fibre Extra - no speed increase
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Upgrade to Unlimited Fibre Extra - no speed increa...
Upgrade to Unlimited Fibre Extra - no speed increase
22-02-2019 10:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yesterday I upgraded my Unlimited Fibre package to Unlimited Fibre Extra. This morning I got an email saying:-
"Your broadband product change is now complete
Estimated speed – 60Mbps to 80Mbps"
I subsequently did a speed check with the BT Wholesale speed checker and they show my speeds as being 30.32Mbps down and 10.67Mbps up. These are the speeds I was getting ‘before’ the upgrade so nothing appears to have changed… The BT speed checker indicates that the IP profile for my line is 42.81. So I wonder whether BT need to be informed of the upgrade?
I was under the impression this upgrade would be immediate however I have recently read that it could take some time to achieve the expected speeds.
Anyone any ideas, when I can expect things to get better ? Based on my previous speeds and my distance from the cabinet I would expect a substantial speed increase.
Many thanks.
Re: Upgrade to Unlimited Fibre Extra - no speed increase
22-02-2019 2:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Jandi,
Thanks for getting in touch - I've tested your line and am getting around 44mb/s.
As you've noted, the speed range you'd expect should be much higher than this, so there's clearly an issue somewhere.
Could you please connect your router into the test socket of your premises as described here and if that doesn't help, raise a fault here so that we can ask our suppliers to investigate this for you.
Best wishes
Dave
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Upgrade to Unlimited Fibre Extra - no speed increa...