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Upgrade to Fibre

Agrajag
Grafter
Posts: 74
Registered: 02-09-2013

Upgrade to Fibre

Hi all,

 

Last evening I placed an upgrade request to Unlimited Fibre Extra - and was not asked as part of the process if I needed a new router... Which of course I do - is one sent automatically?

 

Also, I did not receive an email confirmation of the upgrade request - is this normal or am I being impatient :-)

 

Thanks,

 

Andy

8 REPLIES
Plusnet Alumni (retired) TonyMC
Plusnet Alumni (retired)
Posts: 116
Fixes: 3
Registered: 02-05-2017

Re: Upgrade to Fibre

Hi Andy, pm me your account user name and I will have a look

If this post resolved your issue please click the 'This fixed my problem' button
 Tony C
 Plusnet Help Team
Plusnet Alumni (retired) TonyMC
Plusnet Alumni (retired)
Posts: 116
Fixes: 3
Registered: 02-05-2017

Re: Upgrade to Fibre

Hi, I have checked your account, I can see there is a note from last night about upgrading, the process hasn't fully completed yet, You should get confirmation of the order being placed & your new contract in the next 48 working hours, I have taken the liberty of sending you your new router though which will arrive in the next 3-5 working days, The Fibre order itselff usually takes 10-12 working days to complete once the order has been placed.

If this post resolved your issue please click the 'This fixed my problem' button
 Tony C
 Plusnet Help Team
Agrajag
Grafter
Posts: 74
Registered: 02-09-2013

Re: Upgrade to Fibre

Superb - thanks Tony.

 

Andy

Agrajag
Grafter
Posts: 74
Registered: 02-09-2013

Re: Upgrade to Fibre

 

Hi all,

Sorry for dragging this thread back up...

 

In the early hours of this morning I received the "Your broadband product change is now complete" email stating my upgrade to Fibre Unlimited Extra had been completed.

 

As far as I can tell it has not - as my router has not re-synced. Indeed if I look on dslchecker it states "There is an open order on your line which is due to complete by 30-May-2017".

Is there someone at Plusnet who can check this is a committed date?

 

Thanks,

Andy 

Superuser
Superuser
Posts: 6,469
Thanks: 590
Fixes: 49
Registered: 30-07-2007

Re: Upgrade to Fibre

If it's shown on the dslchecker then you can be pretty certain it's a committed date. The engineer could do the change at the cabinet anytime during the day.

Plusnet Help Team
Plusnet Help Team
Posts: 4,203
Thanks: 845
Fixes: 178
Registered: 25-03-2015

Re: Upgrade to Fibre

Hi @Agrajag,

 

Looks like the order is committed for today, so you should be on fibre at some point later today.

 

You may notes a drop in connection and then when you reconnect you should see an increase to fibre speeds after the work at external work has been completed.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Agrajag
Grafter
Posts: 74
Registered: 02-09-2013

Re: Upgrade to Fibre

Thanks guys - hoped that's what it was.

 

Andy

Plusnet Help Team
Plusnet Help Team
Posts: 4,203
Thanks: 845
Fixes: 178
Registered: 25-03-2015

Re: Upgrade to Fibre

No problem, let us know if there's anything else we can help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team