Upgrade to Fibre
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Upgrade to Fibre
Upgrade to Fibre
19-05-2017 8:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi all,
Last evening I placed an upgrade request to Unlimited Fibre Extra - and was not asked as part of the process if I needed a new router... Which of course I do - is one sent automatically?
Also, I did not receive an email confirmation of the upgrade request - is this normal or am I being impatient 🙂
Thanks,
Andy
Re: Upgrade to Fibre
19-05-2017 10:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Andy, pm me your account user name and I will have a look
Re: Upgrade to Fibre
19-05-2017 10:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi, I have checked your account, I can see there is a note from last night about upgrading, the process hasn't fully completed yet, You should get confirmation of the order being placed & your new contract in the next 48 working hours, I have taken the liberty of sending you your new router though which will arrive in the next 3-5 working days, The Fibre order itselff usually takes 10-12 working days to complete once the order has been placed.
Re: Upgrade to Fibre
19-05-2017 10:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Superb - thanks Tony.
Andy
Re: Upgrade to Fibre
30-05-2017 10:16 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi all,
Sorry for dragging this thread back up...
In the early hours of this morning I received the "Your broadband product change is now complete" email stating my upgrade to Fibre Unlimited Extra had been completed.
As far as I can tell it has not - as my router has not re-synced. Indeed if I look on dslchecker it states "There is an open order on your line which is due to complete by 30-May-2017".
Is there someone at Plusnet who can check this is a committed date?
Thanks,
Andy
Re: Upgrade to Fibre
30-05-2017 10:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If it's shown on the dslchecker then you can be pretty certain it's a committed date. The engineer could do the change at the cabinet anytime during the day.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Upgrade to Fibre
30-05-2017 11:36 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Agrajag,
Looks like the order is committed for today, so you should be on fibre at some point later today.
You may notes a drop in connection and then when you reconnect you should see an increase to fibre speeds after the work at external work has been completed.
Re: Upgrade to Fibre
30-05-2017 11:38 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks guys - hoped that's what it was.
Andy
Re: Upgrade to Fibre
30-05-2017 3:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page