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Upgrade to Fibre Extra this morning - Still no changes

goncalop
Newbie
Posts: 4
Registered: ‎12-11-2018

Upgrade to Fibre Extra this morning - Still no changes

Upgrades from Unlimited Fibre to U Fibre Extra today but still no changes.

I've checked both online on multiple websites and through my google wifi router directly.

I'm using the master socket.

I've re-logged in in the router.

And I've checked https://www.dslchecker.bt.com/adsl/adslchecker.welcome which shows

VDSL Range A (Clean) 80 68.6

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Handback Threshold(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

Left in Jumper

  High Low High Low        
VDSL Range A (Clean) 80 68.6 20 19 63.4 Available -- --  
VDSL Range B (Impacted) 80 67 20 19 60 Available -- --  

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTP Availability Date

   
FTTP on Demand 330 30 -- Available -- --  

Regards

5 REPLIES 5
MauriceC
Resting Legend
Posts: 4,085
Thanks: 929
Fixes: 17
Registered: ‎10-04-2007

Re: Upgrade to Fibre Extra this morning - Still no changes

The change could happen up to midnight, so keep checking Wink

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

SpendLessTime
Hero
Posts: 3,000
Thanks: 928
Fixes: 86
Registered: ‎21-09-2009

Re: Upgrade to Fibre Extra this morning - Still no changes

Also did you look in the text below the results table you included part of above from the DSL Checker?

It will say if there is an open order on your line and more importantly the date it is due to be completed. And as MauriceC said it can be anytime up to midnight on that date.

Ex - Plusnet Customer (2009 - 2023) now with BT
goncalop
Newbie
Posts: 4
Registered: ‎12-11-2018

Re: Upgrade to Fibre Extra this morning - Still no changes

Thanks @SpendLessTime and @MauriceC

 

No Open orders at the moment and it mentions speed of 80 so I'm guessing it already went through?


Regards

SpendLessTime
Hero
Posts: 3,000
Thanks: 928
Fixes: 86
Registered: ‎21-09-2009

Re: Upgrade to Fibre Extra this morning - Still no changes

The DSL Checker shows the estimated speed ranges for a line so are not linked to the broadband speed that you purchase. The same speed range would show on the checker even if you had bought the 40/10 speed product.

If there is no open order then hopefully the order has completed.

You could log onto the router again and perform a disconnect /connect to see if speed test results change.

Also if you use the Hub One, check the speeds shown in the router section "Troubleshooting" then "Helpdesk" as "Data Rate" and "Max Data Rate"

 

Ex - Plusnet Customer (2009 - 2023) now with BT
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,901
Thanks: 411
Fixes: 93
Registered: ‎22-01-2018

Re: Upgrade to Fibre Extra this morning - Still no changes

Hello @goncalop,

 

Thanks for getting in touch and welcome to the forum.  I am sorry to say that the order had not placed and I have now done this for you.

 

Please allow 24 hours for the order to complete and get back to us if you need any further assistance.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team