Upgrade to Fibre Extra this morning - Still no changes
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- Upgrade to Fibre Extra this morning - Still no cha...
Upgrade to Fibre Extra this morning - Still no changes
12-11-2018 6:47 PM
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Upgrades from Unlimited Fibre to U Fibre Extra today but still no changes.
I've checked both online on multiple websites and through my google wifi router directly.
I'm using the master socket.
I've re-logged in in the router.
And I've checked https://www.dslchecker.bt.com/adsl/adslchecker.welcome which shows
VDSL Range A (Clean) | 80 | 68.6 |
Featured Products |
Downstream Line Rate(Mbps) |
Upstream Line Rate(Mbps) |
Downstream Handback Threshold(Mbps) |
WBC FTTC Availability Date |
WBC SOGEA Availability Date |
Left in Jumper |
|||
---|---|---|---|---|---|---|---|---|---|
High | Low | High | Low | ||||||
VDSL Range A (Clean) | 80 | 68.6 | 20 | 19 | 63.4 | Available | -- | -- | |
VDSL Range B (Impacted) | 80 | 67 | 20 | 19 | 60 | Available | -- | -- | |
Featured Products |
Downstream Line Rate(Mbps) |
Upstream Line Rate(Mbps) |
Downstream Range(Mbps) |
WBC FTTP Availability Date |
|||||
FTTP on Demand | 330 | 30 | -- | Available | -- | -- |
Regards
Re: Upgrade to Fibre Extra this morning - Still no changes
12-11-2018 6:52 PM
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The change could happen up to midnight, so keep checking
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Upgrade to Fibre Extra this morning - Still no changes
12-11-2018 7:51 PM
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Also did you look in the text below the results table you included part of above from the DSL Checker?
It will say if there is an open order on your line and more importantly the date it is due to be completed. And as MauriceC said it can be anytime up to midnight on that date.
Re: Upgrade to Fibre Extra this morning - Still no changes
12-11-2018 8:43 PM
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Thanks @SpendLessTime and @MauriceC
No Open orders at the moment and it mentions speed of 80 so I'm guessing it already went through?
Regards
Re: Upgrade to Fibre Extra this morning - Still no changes
12-11-2018 9:00 PM
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The DSL Checker shows the estimated speed ranges for a line so are not linked to the broadband speed that you purchase. The same speed range would show on the checker even if you had bought the 40/10 speed product.
If there is no open order then hopefully the order has completed.
You could log onto the router again and perform a disconnect /connect to see if speed test results change.
Also if you use the Hub One, check the speeds shown in the router section "Troubleshooting" then "Helpdesk" as "Data Rate" and "Max Data Rate"
Re: Upgrade to Fibre Extra this morning - Still no changes
12-11-2018 9:46 PM
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Hello @goncalop,
Thanks for getting in touch and welcome to the forum. I am sorry to say that the order had not placed and I have now done this for you.
Please allow 24 hours for the order to complete and get back to us if you need any further assistance.
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