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Upgrade to Fibre Extra - no speed difference
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- Re: Upgrade to Fibre Extra - no speed difference
Upgrade to Fibre Extra - no speed difference
14-10-2014 2:22 PM
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I upgraded to Fibre Extra but have found no difference in speed whatsoever. Am I paying for nothing?
Message 1 of 8
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Re: Upgrade to Fibre Extra - no speed difference
14-10-2014 3:25 PM
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If you log into the member centre, what does it say here for 'current line speed'? https://portal.plus.net/my.html?action=data_transfer_speed
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Message 2 of 8
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Re: Upgrade to Fibre Extra - no speed difference
14-10-2014 3:58 PM
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Is the IP Profile reported by the BT diagnostic speed test above 40Mbps? If not there is no point upgrading to Extra. The current line speed should be the same as the IP Profile.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 3 of 8
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Re: Upgrade to Fibre Extra - no speed difference
14-10-2014 4:05 PM
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Quote from: jelv Is the IP Profile reported by the BT diagnostic speed test above 40Mbps?
Just in case you don't know it's this test: http://speedtest.btwholesale.com/
Run the initial test then select 'further diagnostics' to get information including ' IP Profile for your line is - ...'
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Message 4 of 8
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Re: Upgrade to Fibre Extra - no speed difference
14-10-2014 7:48 PM
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Hi emerald,
I can see that you've moved from Plusnet Unlimited Fibre (£19.99 per month) to Unlimited Fibre Extra (£19.99 per month). They're very similar packages and both have an up to 80mbps download speed. I can see that your current line profile is around 56mbps which is a lot higher than your estimate.
Hope this helps,
Aled
I can see that you've moved from Plusnet Unlimited Fibre (£19.99 per month) to Unlimited Fibre Extra (£19.99 per month). They're very similar packages and both have an up to 80mbps download speed. I can see that your current line profile is around 56mbps which is a lot higher than your estimate.
Hope this helps,
Aled
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Re: Upgrade to Fibre Extra - no speed difference
15-10-2014 9:26 AM
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Thanks for your comments. It was an upgrade offer which was sold to me as 'twice as fast'. I don't think this was accurate as we can see no difference.
Message 6 of 8
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Re: Upgrade to Fibre Extra - no speed difference
15-10-2014 12:59 PM
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Could you run this speed test using a device that is using a wired connection to the router please: http://www.thinkbroadband.com/speedtest.html
Also could you post the IP Profile reported by the BT diagnostic speed test please.
Also could you post the IP Profile reported by the BT diagnostic speed test please.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 7 of 8
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Re: Upgrade to Fibre Extra - no speed difference
15-10-2014 5:26 PM
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Hey emerald,
Sorry if this is the case as you shouldn't have been told that. I've raised <a href="https://www.plus.net/wizard/?p=view_question&id=93134418">Ticket: 93134418</a> so that I can listen to the call for you and will be in touch there in a little while.
Thanks,
Aled
Sorry if this is the case as you shouldn't have been told that. I've raised <a href="https://www.plus.net/wizard/?p=view_question&id=93134418">Ticket: 93134418</a> so that I can listen to the call for you and will be in touch there in a little while.
Thanks,
Aled
Message 8 of 8
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