Upgrade to Fibre Extra and no change in sync speed
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- Upgrade to Fibre Extra and no change in sync speed
26-04-2019 8:00 AM
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Fixed! Go to the fix.
Re: Upgrade to Fibre Extra and no change in sync speed
26-04-2019 8:12 AM
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26-04-2019 11:25 AM
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Hi @RichardB
It looks like we're still waiting for the speed modify order to go through on this one - I've asked a colleague to expedite this for you and you should start seeing the benefits by the end of the weekend. My apologies that the email went out a little early on this one - it was our system that jumped the gun, rather than yourself!
In terms of the forum formatting issues - this is something we're aware of and have raised to the team that maintains the platform - We're hopeful it will be resolved soon.
Best wishes
Dave
Re: Upgrade to Fibre Extra and no change in sync speed
26-04-2019 12:17 PM
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Re: Upgrade to Fibre Extra and no change in sync speed
05-05-2019 9:00 PM
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Hi, Not directly related, but did you get a upgrade offer from PN, I did recently but when I checked pricing it was much worse than new customers, so just wondered what deals were out there for existing users.
Re: Upgrade to Fibre Extra and no change in sync speed
06-05-2019 8:29 AM
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Hi
New customers appear to be offered fibre extra for £27.50 per month (no call package included).
Fibre extra was offered (via the member centre online upgrade route) for £31.50 per month (We have legacy evenings and weekends call package included).
Our teenagers hammer the internet. If youtube was included in the usage I can believe we will be using over 1Tb a month. So I was happy with paying more than a new customer.
Regards
Richard
Re: Upgrade to Fibre Extra and no change in sync speed
06-05-2019 9:51 AM
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Hi Richard,
Thanks for your reply, its a shame only new customers get decent offers, seems I will have to leave at the end of my contract and join another provider to get a competitive package.
regards,
Pete.
Re: Upgrade to Fibre Extra and no change in sync speed
06-05-2019 10:40 AM
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Hi @sheffpete
The offers for new customers are simply introductory deals and aren't something we can always match upon retention. Our deals for existing customers while not exactly the same, they're different and in some cases may work out to be better.
If you call our customer options team on 0800 013 2632 within the last 3 months of your contract end date I'm sure we'd be able to make you a tempting offer to keep you as a customer.
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