cancel
Showing results for 
Search instead for 
Did you mean: 

Upgrade to Extra but speed has fallen since switch

terryjbennett
Newbie
Posts: 2
Registered: 26-10-2017

Upgrade to Extra but speed has fallen since switch

Changed to Fibre Extra on Monday. Initially speeds were 45+ and 3.02. Spoke to very helpful agent who did some initial adjustment and after discussion said he would report it as a fault to see if the upload speed could be improved any further. Download speed has now fallen to 39 and upload is now 4.33. preferred it when the download speed was higher as this was more important to me. Can it be adjusted again?

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,056
Thanks: 445
Fixes: 161
Registered: 01-01-2012

Re: Upgrade to Extra but speed has fallen since switch

Sorry to hear that.

Our tests aren't showing any obvious cause but the agent didn't raise this as a fault I'm afraid.

If you can raise a fault here we'll get that looked into.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
terryjbennett
Newbie
Posts: 2
Registered: 26-10-2017

Re: Upgrade to Extra but speed has fallen since switch

Fault submitted

Plusnet Help Team
Plusnet Help Team
Posts: 6,859
Thanks: 1,945
Fixes: 348
Registered: 21-04-2017

Re: Upgrade to Extra but speed has fallen since switch

Thanks for that. I've updated the ticket for you now here. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team