Upgrade from Unlimited Fibre to Unlimited Fibre Extra "unsuccessful"
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Upgrade from Unlimited Fibre to Unlimited Fibre Extra "unsuccessful"
08-06-2020 6:30 PM
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06-06-2020 9:08 AM
A modify order on this account was unsuccessful.
The reason given was "Self install is not a modifiable parameter.".
Modify order type:
An attempted move from ADSL 1 on WBC to ADSL2+An attempt to change the upstream capping
I would appreciate staff assistance to get the update done, thanks.
Phil
Using a TP-Link Archer VR600 modem-router.
Re: Upgrade from Unlimited Fibre to Unlimited Fibre Extra "unsuccessful"
10-06-2020 2:51 PM
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Hi @ PeeGee,
Thanks for getting in touch, I appreciate your query and apologise for any confusion.
This is a modem alert generated by the Openreach system checklist and essentially refers to you connecting your modem itself. It is in reference to older ADSL connections where engineers need to connect modems so really would be bypassed today with the exception of legacy connections. Given you were attempting this yourself the option choice needed to be made although procedure would not allow a self install, so it was probably a bit nonsensical. I can see your modify ticket shows everything is in hand for completion on the date here so it all looks in order.
Thanks - LF
Re: Upgrade from Unlimited Fibre to Unlimited Fibre Extra "unsuccessful"
12-06-2020 10:01 AM
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This has now been half-sorted: The basic changes have all been done and the modem-router restarted, just in case, but my account still says "Unlimited fibre" and the profile hasn't changed - so 51/9.5Mbps on a speed test.
Phil
Using a TP-Link Archer VR600 modem-router.
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