Get our superfast unlimited fibre broadband
Great-value deals on unlimited broadband
Flexible and affordable sim only deals with no contract
Our network reaches over 99% of the UK, so we've got you covered
Low on minutes, data or texts? Just add one of our bolt-ons
Quick and easy access to your account, services, bills and tools
View and manage your mobile account, tariff and usage
In August I upgraded from 10/50 mb to 20/70 Mb, but a speed test shows approx. 20/20 Mb.
My router says sync speed 20/70 but I only get 20/20. I have been told I might be on the wrong profile.
Can anyone suggest what next.
Do you have a static IP ?
Sounds like yet another case of the Plusnet profile(current line speed) reverting to 21Mb on an account change
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.