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Upgrade Failed

mantrida
Newbie
Posts: 1
Registered: ‎29-11-2020

Upgrade Failed

‎29-11-2020 3:42 PM

In August I upgraded from 10/50 mb to 20/70 Mb, but a speed test shows approx. 20/20 Mb.

My router says sync speed 20/70 but I only get 20/20. I have been told I might be on the wrong profile.

Can anyone suggest what next.

 

 

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MisterW
Superuser
Superuser
Posts: 10,282
Thanks: 2,895
Fixes: 218
Registered: ‎30-07-2007

Re: Upgrade Failed

‎29-11-2020 3:50 PM

Do you have a static IP ?

Sounds like yet another case of the Plusnet profile(current line speed) reverting to 21Mb on an account change

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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