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Upgared done speed down to 11mbps???

Fatboypirate
Dabbler
Posts: 10
Registered: 25-01-2016

Upgared done speed down to 11mbps???

Hi,
Finally my upgrade has been done today to 80/20. But my D/L speed has dropped back to 11mbps - this has been the same almost all day, my U/L is 13.94.
Using the Plus one hub, via a filter into the master socket, I did a reset on the router mid afternoon but its steady at 11mbps, I have run several speed checks with Wholesale
Download speedachieved during the test was - 11.73 Mbps
For your connection, the acceptable range of speedsis  40 Mbps-77.43 Mbps .
Additional Information:
IP Profile for your line is - 77.43 Mbps
Upload speed achieved during the test was - 13.24Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

Any help would truly be appreciated?
9 REPLIES
Community Veteran
Posts: 1,457
Thanks: 235
Fixes: 31
Registered: 13-08-2015

Re: Upgared done speed down to 11mbps???

Log into the router and cut and paste the details from the helpdesk tab, making sure you don't show your email or wifi details, or the serial number.
Fatboypirate
Dabbler
Posts: 10
Registered: 25-01-2016

Re: Upgared done speed down to 11mbps???

As below ....thanks
1. Product name: Plusnet Hub
3. Firmware version: Software version 4.7.5.1.83.8.217.1.1 Last updated 21/01/16
4. Board version: Plusnet Hub One
5. DSL uptime: 0 days, 04:42:57
6. Data rate: 19999 / 79995
7. Maximum data rate: 31744 / 93393
8. Noise margin: 15.4 / 9.6
9. Line attenuation: 11.8 / 10.5
10. Signal attenuation: 12.1 / 10.5
11. Data sent/received: 153.2 MB / 395.0 MB
23. Modulation: G.993.2 Annex B
24. Software variant: AA
25. Boot loader: 1.0.0
Community Veteran
Posts: 1,457
Thanks: 235
Fixes: 31
Registered: 13-08-2015

Re: Upgared done speed down to 11mbps???

Not much wrong with those, you must be very close to the cabinet.
Have you been running the tests from a wired connection, or wireless? If wireless then it is more difficult to get consistent speed tests.
However, it is worth downloading a wifi checking program, like 'inSSIDer' or similar, and change the WiFi channel to something less busy.
Also depending on your device, splitting the 2.4 and 5Ghz channels and connecting to the 5GHz can give you higher speeds, its worth adding a 5 to the end of the 5Ghz SSID.
cedlor
Grafter
Posts: 687
Thanks: 2
Registered: 02-04-2015

Re: Upgared done speed down to 11mbps???

what speed do you get when you click on the link below?  (login required)
Fatboypirate
Dabbler
Posts: 10
Registered: 25-01-2016

Re: Upgared done speed down to 11mbps???

Tests have all been on a wired connection not wireless
Line speed on the link shows 21.3.
Community Veteran
Posts: 1,457
Thanks: 235
Fixes: 31
Registered: 13-08-2015

Re: Upgared done speed down to 11mbps???

Ah, I think you will need someone at PN to help out.
They sometimes pop up on here, but a call or chat might get quicker results.
cedlor
Grafter
Posts: 687
Thanks: 2
Registered: 02-04-2015

Re: Upgared done speed down to 11mbps???

I think that might be the best thing to do but perhaps try logging into the router then click on disconnect leave for a minute then click connect.
Den1
Rising Star
Posts: 103
Thanks: 1
Fixes: 1
Registered: 24-10-2013

Re: Upgared done speed down to 11mbps???

Needs a nudge from plusnets  end, them stats look pretty good
Fatboypirate
Dabbler
Posts: 10
Registered: 25-01-2016

Re: Upgared done speed down to 11mbps???

After a shaky start PN came good in the end , now 73mbps down and 16 up
Cheers guys!