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Update on fibre upgrade

Posts: 1
Registered: ‎27-02-2018

Update on fibre upgrade

I recently upgraded from ADSL to fibre. I was already a plusnet customer. I received the initial email saying upgrade would happen this Thursday 1st march. However I have not heard anything since and haven't received the new router in the post. Is this normal?
Plusnet Help Team
Plusnet Help Team
Posts: 6,006
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: Update on fibre upgrade

Hi there.

It appears your upgrade date has been pushed back to the 7th due to engineer availability.

You should receive the router before then.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team