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Unstable service

Chilton1199
Dabbler
Posts: 13
Registered: 06-01-2014

Unstable service

I have been having trouble for weeks.  Two engineers out...  But
Problem Not resolved.  Experience this morning..
Internet down 08:45 27/11
Out when it came back on...
Internet down at 11:03 27/11
back on 11:05
Internet down at 11:10
back on by 11:28
Internet down at 11:32
Back on 11:33
Internet down 11:34  still down 11:38
Back on 11:40
Customer service called at 11:49 - wait times 30 minutes!!!
I have a limited amount of time at home and cannot be without service.  It isnt good enough!
And when are you going to employ enough call centre staff to reduce wait times to less than 30 minutes?  I dont think I have ever had a had a reported wait time of less than 30 minutes in all the years I have been with you