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Unstable connection.

mathewjknott
Dabbler
Posts: 14
Registered: ‎07-02-2015

Unstable connection.

My fibre connection has become somewhat unstable.

 

Looking at the router logs its a lot worse than I first through.

 

00:50:25, 09 Feb. ( 1758.280000) PPPoE is up -​ Down Rate=56946Kbps, Up Rate=9719Kbps; SNR Margin Down=3.4dB, Up=6.1dB
00:02:54, 09 Feb. (934701.370000) PPPoE is down after 760 minutes uptime [Disconnected]

 

11:22:30, 08 Feb. (889077.470000) PPPoE is up -​ Down Rate=56700Kbps, Up Rate=9798Kbps; SNR Margin Down=3.1dB, Up=6.2dB
11:20:21, 08 Feb. (888947.820000) PPPoE is down after 2018 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]

 

01:41:56, 07 Feb. (767846.650000) PPPoE is up -​ Down Rate=55796Kbps, Up Rate=9742Kbps; SNR Margin Down=3.9dB, Up=5.8dB
01:41:22, 07 Feb. (767812.890000) PPPoE is down after 484 minutes uptime [Disconnected]

 

17:37:01, 06 Feb. (738751.620000) PPPoE is up -​ Down Rate=55796Kbps, Up Rate=9742Kbps; SNR Margin Down=3.2dB, Up=6.2dB
17:34:50, 06 Feb. (738621.350000) PPPoE is down after 325 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]

 

12:09:20, 06 Feb. (719091.340000) PPPoE is up -​ Down Rate=56375Kbps, Up Rate=9637Kbps; SNR Margin Down=3.1dB, Up=6.2dB
12:07:10, 06 Feb. (718960.800000) PPPoE is down after 4207 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]

 

13:59:53, 03 Feb. (466528.720000) PPPoE is up -​ Down Rate=55749Kbps, Up Rate=10556Kbps; SNR Margin Down=3.2dB, Up=6.1dB
13:58:27, 03 Feb. (466443.060000) PPPoE is down after 3378 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]

 

05:40:01, 01 Feb. (263741.040000) PPPoE is up -​ Down Rate=55800Kbps, Up Rate=10589Kbps; SNR Margin Down=3.2dB, Up=6.0dB
05:37:51, 01 Feb. (263611.410000) PPPoE is down after 4386 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]

 

04:31:10, 29 Jan. ( 412.970000) PPPoE is up -​ Down Rate=55984Kbps, Up Rate=10600Kbps; SNR Margin Down=3.2dB, Up=6.0dB
04:26:45, 29 Jan. ( 148.130000) PPPoE is down after 0 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]

 

04:26:25, 29 Jan. ( 127.810000) PPPoE is up -​ Down Rate=58860Kbps, Up Rate=13272Kbps; SNR Margin Down=1.5dB, Up=4.5dB

14:57:44, 15 Jan. <<<<<<<<<<<<<<<<<<<< Limit of wan log >>>>>>>>>>>>>>>>>>>>

What can be done to make my connection more stable?

 

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 5,997
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: Unstable connection.

Sorry to hear you're having issues.

Most of the drops in the log you've posted are between midnight and 6am which is generally when our suppliers carry out maintenance.

If the drops continue in normal hours I'd recommend raising a fault here

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team