Unstable connection
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- Re: Unstable connection
21-08-2019 4:59 PM
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I have been experiencing regular disconnections over the past few months as mentioned in my previous posts ,after changing my router again for a DrayTek Vigor 2860 AC the connection is the best it’s been for a while but I’m not getting the speed I was getting before my issues started and getting disconnections but not as often.
Could someone please look at my stats taken today and see if there is anything that does not look right.
Thanks.
Fixed! Go to the fix.
Re: Unstable connection
21-08-2019 11:58 PM
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Diagnostics >> DSL Status
General
Tone Information
| Refresh |
ATU-R Information
Type:
VDSL2
Hardware:
Annex A
Firmware:
05-07-06-0D-01-07
Power Mngt Mode:
DSL_G997_PMS_L0
Line State:
SHOWTIME
Running Mode:
17A
Vendor ID:
b5004946 544e0000
ATU-C Information
Vendor ID:
b5004946 544ed086 [IFTN]
Line Statistics
Downstream
Upstream
Actual Rate
27400
Kbps
4999
Kbps
Attainable Rate
34563
Kbps
5637
Kbps
Path Mode
Interleave
Interleave
Interleave Depth
1153
133
Actual PSD
4. 2
dB
13. 0
dB
Near End
Far End
Trellis
ON
ON
Bitswap
OFF
ON
ReTx
0
0
SNR Margin
6
dB
6
dB
Attenuation
24
dB
38
dB
CRC
0
749
FECS
3317
s
147514
s
ES
0
s
429
s
SES
0
s
8
s
LOSS
0
s
0
s
UAS
27
s
6440848
s
HEC Errors
0
0
RS Corrections
0
0
LOS Failure
0
0
LOF Failure
0
0
LPR Failure
0
0
NCD Failure
0
0
LCD Failure
0
0
NFEC
55
64
RFEC
16
16
LYSMB
1816
9217
Re: Unstable connection
22-08-2019 11:22 AM
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These are the latest stats after the router was rebooted 12 hours ago.
Re: Unstable connection
22-08-2019 4:29 PM
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Thanks for your post and for getting those stats over to us, @zepzod.
On testing the line, we're seeing the below:
GEA Test Detail | |||
Circuit ID | <REDACTED> | Service ID | <REDACTED> |
Test Outcome | Pass | ||||
Test Outcome Code | GTC_FTTC_SERVICE_0000 | ||||
Description | GEA service test completed and no fault found . | ||||
Main Fault Location | OK | ||||
Sync Status | In Sync | ||||
Downstream Speed | 27.4 Mbps | ||||
Upstream Speed | 5.0 Mbps | ||||
Appointment Required | N | ||||
Fault Report Advised | N | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Bridge Tap | Not Detected | ||||
Radio Frequency Ingress | Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Cross Talk | Detected | ||||
Estimated Line Length In Metres | 883.5 | ||||
Upstream Rate Assessment | Reasonable | ||||
Downstream Rate Assessment | Low | ||||
Interference Pattern | Regular Interference Observed Daily | ||||
Service Impact | Retrains Observed | ||||
Interference Duration Longest Occurrence | From21:30to23:00 | ||||
Interference Location | Customer Premise | ||||
Interference Observed In Days | 11 | ||||
Home Wiring Problem | Not Detected | ||||
Downstream Policing Discard Rate | 0.0 | ||||
Customer Traffic Level | Upstream and Downstream Traffic Detected | ||||
Technology | VDSL | ||||
Profile Name | 0.128M-40M Downstream, Interleaving High - 0.128M-10M Upstream, Interleaving On | ||||
Time Stamp | 2019-08-09T16:15:00 |
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | 22.2 Mbps | 30.1 Mbps | 26.3 Mbps |
Up Stream Line Rate | 4.9 Mbps | 6.2 Mbps | 5.5 Mbps |
Up Time | 0.0 Sec | 900.0 Sec | 895.1 Sec |
Retrains | 0.0 | 4.0 | 0.0 |
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2019-08-22T15:45:42.326+01:00 | 2019-08-22T16:00:42.326+01:00 |
Ingress Code Violation | 0 | 0 |
Egress Code Violation | 0 | 0 |
Errored Seconds | 0 | 0 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 0 | 0 |
The RFI and Crosstalk would certainly be a potential cause for what we're seeing with your RADIUS logs:
Although we are at a level of drops in connection and are below your speed estimates and are able to raise a fault, we do need to ensure that it's not an internal issue to protect you from potential charges and socan you please confirm whether or not you've accessed the test socket as yet?
If so - please proceed to raise the issue at faults.plus.net.
If not, please can you set your connection into the test socket for the next 24 or so hours?
Re: Unstable connection
22-08-2019 9:00 PM
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Thanks for testing my line and showing the results and possible problem. I have been in touch with the faults team and a engineer as been booked for Saturday AM . Hopefully the engineer will be able to fix this ongoing fault.
I will forward on the results found by the engineer.
Thanks.
Re: Unstable connection
23-08-2019 10:46 AM
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Glad to hear the fault is been progressed!
Do give us a nudge should you need any further assistance.
Thanks.
28-08-2019 11:01 AM
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I am now glad to say the Openreach did a excellent job over the weekend and fixed my line issues. I now have a stable line.
Thanks.👍
Re: Unstable connection
28-08-2019 12:41 PM
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Pleased to hear this, @zepzod - just to let you know, I've just responded to your other thread Re: speed.
Thanks
Dave
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