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Unstable connection

FIXED
zepzod
Dabbler
Posts: 11
Thanks: 1
Fixes: 1
Registered: ‎11-08-2019

Unstable connection

I have been experiencing regular disconnections over the past few months as mentioned in my previous posts ,after changing my router again for a DrayTek Vigor 2860 AC the connection is the best it’s been for a while but I’m not getting the speed I was getting before my issues started and getting disconnections but not as often.

Could  someone please look at my stats taken today and see if there is anything that does not look right.

 Thanks.

7 REPLIES 7
zepzod
Dabbler
Posts: 11
Thanks: 1
Fixes: 1
Registered: ‎11-08-2019

Re: Unstable connection

Diagnostics >> DSL Status


General
Tone Information
| Refresh |
ATU-R Information

 

 


Type:
VDSL2

Hardware:
Annex A

Firmware:
05-07-06-0D-01-07

Power Mngt Mode:
DSL_G997_PMS_L0

Line State:
SHOWTIME

Running Mode:
17A

Vendor ID:
b5004946 544e0000

 


ATU-C Information

 


Vendor ID:
b5004946 544ed086 [IFTN]

 


Line Statistics

Downstream
Upstream
Actual Rate
27400
Kbps
4999
Kbps
Attainable Rate
34563
Kbps
5637
Kbps
Path Mode
Interleave
Interleave
Interleave Depth
1153
133
Actual PSD
4. 2
dB
13. 0
dB

 

Near End
Far End
Trellis
ON
ON
Bitswap
OFF
ON
ReTx
0

0

SNR Margin
6
dB
6
dB
Attenuation
24
dB
38
dB
CRC
0
749
FECS
3317
s
147514
s
ES
0
s
429
s
SES
0
s
8
s
LOSS
0
s
0
s
UAS
27
s
6440848
s
HEC Errors
0
0
RS Corrections
0
0
LOS Failure
0
0
LOF Failure
0
0
LPR Failure
0
0
NCD Failure
0
0
LCD Failure
0
0
NFEC
55
64
RFEC
16
16
LYSMB
1816
9217

zepzod
Dabbler
Posts: 11
Thanks: 1
Fixes: 1
Registered: ‎11-08-2019

Re: Unstable connection

These are the latest stats after the router was rebooted 12 hours ago.

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 1,152
Thanks: 183
Fixes: 54
Registered: ‎09-10-2018

Re: Unstable connection

Thanks for your post and for getting those stats over to us, @zepzod.

 

On testing the line, we're seeing the below:

 

GEA Test Detail
Circuit ID <REDACTED> Service ID <REDACTED>
 
 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 27.4 Mbps
Upstream Speed 5.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Detected
Estimated Line Length In Metres 883.5
Upstream Rate Assessment Reasonable
Downstream Rate Assessment Low
Interference Pattern Regular Interference Observed Daily
Service Impact Retrains Observed
Interference Duration Longest Occurrence From21:30to23:00
Interference Location Customer Premise
Interference Observed In Days 11
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-40M Downstream, Interleaving High - 0.128M-10M Upstream, Interleaving On
Time Stamp 2019-08-09T16:15:00
Parameters MIN MAX AVG
Down Stream Line Rate 22.2 Mbps 30.1 Mbps 26.3 Mbps
Up Stream Line Rate 4.9 Mbps 6.2 Mbps 5.5 Mbps
Up Time 0.0 Sec 900.0 Sec 895.1 Sec
Retrains 0.0 4.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2019-08-22T15:45:42.326+01:00 2019-08-22T16:00:42.326+01:00
Ingress Code Violation 0 0
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0

 

The RFI and Crosstalk would certainly be a potential cause for what we're seeing with your RADIUS logs:

 

image15664863603131

 

Although we are at a level of drops in connection and are below your speed estimates and are able to raise a fault, we do need to ensure that it's not an internal issue to protect you from potential charges and socan you please confirm whether or not you've accessed the test socket as yet?

 

If so - please proceed to raise the issue at faults.plus.net.

 

If not, please can you set your connection into the test socket for the next 24 or so hours?

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team
zepzod
Dabbler
Posts: 11
Thanks: 1
Fixes: 1
Registered: ‎11-08-2019

Re: Unstable connection

Thanks for testing my line and showing the results and possible problem. I have been in touch with the faults team and a engineer as been booked for Saturday AM . Hopefully the engineer will be able to fix this ongoing fault. 

I will forward on the results found by the engineer.

 Thanks.

Plusnet Help Team
Plusnet Help Team
Posts: 1,122
Thanks: 112
Fixes: 52
Registered: ‎06-08-2018

Re: Unstable connection

Glad to hear the fault is been progressed!

 

Do give us a nudge should you need any further assistance.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


zepzod
Dabbler
Posts: 11
Thanks: 1
Fixes: 1
Registered: ‎11-08-2019

Re: Unstable connection

Fix

I am now glad to say the Openreach did a excellent job over the weekend and fixed my line issues. I now have a stable line. 

      Thanks.👍

Plusnet Help Team
Plusnet Help Team
Posts: 1,589
Thanks: 302
Fixes: 58
Registered: ‎11-01-2018

Re: Unstable connection

 

Pleased to hear this, @zepzod - just to let you know, I've just responded to your other thread Re: speed.

 

Thanks

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team